Only In Alaska? AS Delivers Misplaced Bag To Mountaintop By Helicopter
Bruce Parkinson, Open Jaw
Many of us have had the experience of getting off a plane and waiting in vain for your suitcase to emerge on the conveyor. It doesn't happen that often, and usually the airline tracks the bag down and delivers it to your home or hotel in a more or less timely fashion.
But this bag delivery by Alaska Airlines went above and beyond -- literally.
Charleston, South Carolina resident Kris Ancone is building a mountaintop cabin outside of Talkeetna, Alaska this summer and he's on a tight timeline. So tight, that when his bag didn't come off the baggage carousel, he couldn't wait for it.
Anchorage TV station KTUU reports that the bag contained a one-of-a kind gift that was not something he could easily replace. Alaska Airlines' customer service representatives heard that and sprang into action, tracking the lost piece of luggage, finding it and then delivering it.
And that delivery came in a unique way -- by helicopter. Ancone says "It was stuck in Charleston, she had to get it from another airline to see if they could get it here."
Alaska Airlines spokesman Tim Thompson says as far as he knows, there has never been a delivery to this extent. "Occasionally, we'll send recovered bags by floatplane, but in seven years here, I've never seen this."
Thompson even asked some of the carrier's baggage experts to see if they could remember such an out-of-the-way delivery, and they said no. You can watch video of the event here.