DL Apologizes After Providing Deaf Activist With A Wheelchair
Bruce Parkinson, Open Jaw
This man does NOT need a wheelchair.
His legs work just fine. In fact, he was a winner on “Dancing With the Stars.”
That’s why model and deaf activist Nyle DiMarco wasn't pleased when he was met at his airport gate with a wheelchair, courtesy of Delta.
"Not a clear video but apparently being deaf at an airport means I need a wheelchair," he tweeted. "Y’all should’ve seen the look on the guy’s face ... he knew Delta made a huge mistake."
DiMarco's tweets, which have thousands of likes and hundreds of retweets, got the airline's attention on social media.
A Delta employeereplied to DiMarco on Twitter: "My apologies, but I'm just seeing your video. I'm sorry that there was some confusion regarding your itinerary. Please follow and DM your confirmation # so that I may review and relay your experience with our leadership team."
In a statement shared with USA TODAY, Delta spokesman Morgan Durrant said, "Delta apologizes for a miscommunication that resulted in this customer being offered a wheelchair upon deplaning. We are also working with our wheelchair service provider to investigate what occurred."
Delta offers accessibility services by request for passengers who are deaf or hard of hearing, and also offers wheelchair services. Requests for both services can be made through the airline'ssame accessibility assistance line.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.