WN Agents Take The Bite Out Of Flight Delay With Games

Anna Kroupina, Open Jaw

Time flies when you're having fun.

Even if that time is a three-hour flight delay, it seems. 

When Kristen Dundas' Southwest Airlines flight from Orlando to Washington was delayed⁠ almost 2.5 hours, she was seeing red. But then, the gate agents found a creative way of getting passengers' minds off the interruption by holding contests for the "worst driver's license picture" and the best paper airplanes.

"My flight to Washington DC has been delayed for almost 2 and a half hours and I was getting HEATED until this gate agent started playing games with everyone waiting to pass the time and now I'm like I'll wait all damn night if you keep this up," she tweeted.

If taking the bite out of a flight delay wasn't enough, winners were also awarded $25 vouchers and Southwest swag.

In reply to Dundas' tweet, a Southwest Airlines representative wrote: "I'm glad our agent was able to make the delay a little more bearable for y'all, Kristen! We hope to have you on your way ASAP."

Although Dundas didn't participate in the games herself, she called the experience "awesome."

"I was really irritated that the flight kept getting delayed because I was going for a quick weekend trip to DC to visit friends," she told CNN. "Once he started playing games, I was laughing and having a great time and didn't even mind that the flight was delayed."

The delay ended up lasting about three hours, Dundas said. But when the flight took off, passengers clapped and cheered for the gate agents.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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