How Much Does FR Charge For Emotional Baggage?

Open Jaw

Ryan Hand

The good news is that Ryanair responds quickly to passenger complaints via Twitter. The bad news: their customer service staff just might be sarcasm-challenged.

Northern Ireland comedian and TV show host Ryan Hand was taking the mickey when he sent the following tweet to FR: "What a disgrace, there's a woman crying at the @Ryanair check in desk who's been made to pay more for emotional baggage."

To his amusement, the airline completely fell for the joke – and quickly. Within 2 min. an official Twitter account for FR responded: "Hi Ryan, which airport is this happening at? IK"

Hand then took to Twitter to have another laugh at the airline’s expense, drawing attention to the fact that he had received a response. He tweeted: "I can't believe Ryanair have just fallen for this joke LOL retweet!!!"
When asked for comment, Ryanair's sense of humour seemed to have returned.

A spokesperson for the company said: "As the fastest responding airline on Twitter in Europe, we pride ourselves on the speed of our customer service. We apologize for temporary technical difficulties with our sarcasm detector today."

Nice recovery FR.

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