Woman Seeks $5 Million In Compensation Over Inflight Entertainment

Open Jaw

A woman paid $7.99 for 4 hr. of inflight television and was enraged when the service only worked for about 10 min. of her flight from Puerto Rico to EWR.

On the surface, she had a right to be upset, although it could easily be seen as one of those situations referred to as a ‘first-world problem.’

But she should probably at least get a refund, right? And maybe a drink coupon?

Sure, or she could sue United Airlines for $5 million in compensation.

Back in 2012, Cary David purchased 4 hr. of TV time through DirecTV, a pay-by-the-minute service offered on some UA flights. If she had read the details on the screen before her purchase she would have learned that television and Wi-Fi is not available when flying outside the continental U.S.

She didn’t – and paid a terrible price. Well, she paid $7.99.

Nearly 3 years later, David has made a legal claim in a federal court in Newark, seeking $5 million in compensation. The claim has been filed on behalf of all passengers who may not have noticed the service limitations or didn’t understand their flight path. David hopes to split the money with other passengers should she win.

United has dismissed the claims. A spokesperson said: ‘We believe this suit is without merit both factually and legally. On our DirecTV-equipped planes, we clearly inform our passengers in writing on the screen before they confirm their purchase that Live DirecTV programming is not available while the aircraft is outside of the continental United States.”

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