Phone Number Printed On Hotel Loyalty Cards Links To Adult Chat Line
Members of Spire
Elite, the top tier of hotelier IHG’s loyalty program, likely have high
expectations when they call the Customer Care hotline number printed on the
back of their membership cards. After all, to achieve that level, they have to
stay about 75 nights per year at IHG brands.
But being welcomed
to “America’s hottest talk line,” and offered access to “interesting and
exciting guys” and “hot ladies” might not be what they had in mind.
As the website
Consumerist reports, all of the membership cards that were sent to Spire
Elite members featured a 1-800 number instead of the 1-844 prefix for the 24
hr. customer care line.
Whether by dumb
chance or sabotage, the wrong number is attached to an adult chat line, where
the conversation is more likely to be about what to do in a king-sized bed
rather than whether they would prefer 2 queens.
A Spire Elite member
contacted Consumerist after dialing the number and realizing that IHG probably
didn’t refer to its customer service operators as “hot ladies.” A commenter on
the FlyerTalk forum pointed it out as well; he related that an IHG
representative said it was a “known issue.”
A spokesperson for
the U.K.-based hotel company told Consumerist that it has e-mailed Spire Elite customers to inform them of the 10 digit mistake
printed on their cards. IHG also said that it would be mailing new cards
to those customers.
Until those cards
are received, Spire Elite members can contact customer service
at 1-844-774-7300 or by sending an e-mail to firstname.lastname@example.org.