Clowns & Tiny Horses: Airports Try To Distract Pax In Long Security Lines
With growing delays at airports across the U.S. being blamed on Transportation Security Administration cutbacks and increased passenger traffic, airports are getting creative in their attempts to keep travellers' tempers in check.
USA Today reports that CVG is now inviting miniature therapy horses and their handlers to visit the terminals several times a month.
"Animals help reduce stress and anxiety levels and put smiles on people's faces," said Mindy Kershner, a spokeswoman for the airport. "Unlike service animals, who are working and should not be touched, therapy animals can be patted and hugged."
SAN is bringing in the clowns. Fern Street Circus will be offering performances, rehearsals and workshops in the airport over the next eight months. "They are creating content inspired by the traveller experience, so they will constantly be visible, trying out new ideas and interacting with passengers," said airport spokesman Jonathan Heller. "We certainly think they will be at the checkpoints often, as people waiting in line are a great audience for them!"
SEA is expanding its popular post-security music program to the pre-security areas, and dipping into its coffers to hire extra staff workers to help TSA with some checkpoint duties, such as bin loading and unloading.
ATL is bringing on more staff members to answer travellers' questions, and during very busy checkpoint wait times they will also be handing out snacks and beverages to pax in line.
At DEN, the customer service team now occasionally hands out water, Hershey's Kisses, Peppermint Patties and lollipops to pax waiting on long lines.
At Open Jaw we find clowns terrifying – so will steer clear of SAN for the foreseeable future, but now we have a reason to go to CVG. Can’t wait to get our hands on a mini horse!