Agent Who Didn’t Want Windows 10 Wins $10,000 From Microsoft

Open Jaw

If you’ve got a Windows 7 or 8 PC, chances are you’ve seen pop-ups telling you to update to Windows 10. For many, upgrading could be seen as a good thing. But some users simply had no intention of upgrading to Windows 10, like travel agent Teri Goldstein.

According to The Seattle Times, Microsoft lost a lawsuit brought against it by Goldstein, who says her computer updated to Windows 10 without her authorization.

She then saw her system slow down and crash for days — interrupting Goldstein’s work running a travel agency.

When Goldstein reached out to Microsoft’s customer support it wouldn’t help, she told the newspaper. So she sued and won $10,000 for lost wages and the cost of replacing her computer.

Microsoft initially appealed the decision but later thought better of the idea. "The company dropped its appeal to avoid the expense of further litigation," a Microsoft spokesperson said in a statement.

Microsoft’s Windows 10 upgrade system has been a pain for many consumers, as the pop-up window offering the update caused some people to upgrade their operating system without actually meaning to.

That’s because Microsoft changed the meaning of the red “X” in the upper right corner of the upgrade pop-up window. Instead of canceling the program as the “X” button has done for years, it actually acts as confirmation acknowledging the update.

For example, some update pop-ups show a date when a customer can schedule their computer to upgrade to Windows 10. Normally, if you would click the “X” you’d be cancelling the update offer. But instead, Microsoft set it so that clicking the “X” actually confirmed the date shown in the pop-up window. Sneaky? Perhaps.

In the wake of other complaints, Microsoft is changing the way the pop-up window and “X” button function. Now when you click the “X” you’ll be cancelling the update to Windows 10. You can also click a box on the pop-up that says you want to decline the free offer.

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