NZ ‘Shocked & Appalled’ By Flight Crew Social Media Posts

Open Jaw

Oversharing. Too much information. Air New Zealand’s management is apologizing for social media posts made by members of its flight crew.

The posts include images of a blow-up doll posing with a pilot in the cockpit and a video of a flight attendant spitting water in an empty cabin along with the caption: “Wish I could spit on passengers like this.”

Not cool.

The images appear to be more than a year old, but they nonetheless have ignited a media firestorm in New Zealand after being unearthed by local media.

NZ, a carrier often lauded for its passenger-friendly service and amenities, said the social media posts had only been brought to its attention within the past 2 days and that the company immediately launched an investigation. A pilot and flight attendant have been suspended and another employee fired, according to The Times of London.

An NZ spokeswoman told The New Zealand Herald that the carrier was "shocked and appalled" by the images. "We expect the highest standards of behaviour and respect from all our staff. We believe the video was produced about 4 years ago and the photos were taken more than a year ago."

"One of the staff members concerned no longer works for Air New Zealand and the other 2 have been removed from duties pending the outcome of our investigation,” the spokeswoman continued. 

"It goes without saying that this is a situation we are treating with extreme seriousness -- and our obvious concern is that the behaviour displayed is a clear breach of not just our code of conduct but basic decency."

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