Frequently Asked Questions

Having trouble logging onto Open Jaw?

I forgot my PIN & Password:

To recover your password, click on the "Forgot Your password?" link under the Log in button on the login page.

Perhaps your newsletters are caught in a spam filter. 

First, check your Junk mail to see if the newsletters are there. If not, please ask your IT team to allow through the spam filter or to contact us below for more help on this.

To follow our whitelisting instructions click here.

You may have unsubscribed from one of the newsletters. If you wish to be signed back up to that newsletter you can contact us.

There is a link at the bottom of every newsletter that will direct you to change your email.

You can unsubscribe from any Open Jaw newsletter from a link at the bottom of each newsletter.

You can enter keywords into the Search field. The Search field is located on the right side the of pink navigation bar above, and also in the footer.

  1.  In the pink navigation bar above, click on "SCRAPBOOK." 
  2. Click on the "POST YOUR OWN" tab.
  3. Log in if you have not already. 
  4.  Ensure that your video is less than 10 minutes long, smaller than 40MB, and in an acceptable format (.WMV, .AVI, .MOV, MPG, or .FLV) 
  5.  Complete the form and submit.
Your videos will also be accessible on at
  1. Ensure that the document is html, PDF or JPG.
  2. Ensure that the size of document is no more than 2MB.
  3. If the problem persists after the items above have been checked, please contact us for assistance.