CRISIS MANAGEMENT PROCESSES
With special guest, Frederic Dimanche, Ph.D.
Director, Ted Rogers School of Hospitality and Tourism Management
COVID-19 took the travel industry off guard. To ward off the devastating effects of another unexpected disaster,
we spoke with crisis management expert, Frederic Dimanche, Ph.D.
Episode 6: Air Canada, Part 2 - Conversion Of Airports To Amadeus Now Complete
Episode 6: Air Canada, Part 1 - Load Factors, Safety & Financial Stability
Episode 5: Supplier Insights On Getting Ready For Take Off
Episode 4: Insights From Ritz-Carlton & Fairmont