Air Canada has announced that it will indefinitely suspend YYZ-IST flights effective 1MAR. Travel to and from Istanbul has been disrupted by a series of terror attacks over the past couple of years, including a bombing at Istanbul Atatürk Airport last June that caused AC to temporarily suspend flights.
More recently, a TK flight from IST to YYZ was evacuated on the ground at IST on 18FEB after a suspicious noted reading “BOMB TO TORONTO” was found in one of the plane’s bathrooms.
Agents with clients scheduled to fly on the AC route after 1MAR will receive a schedule change notification indicating that customers have been re-accommodated on Air Canada over the Atlantic.
Here are the instructions AC has provided for agents with affected clients:
·You are required to book the connection for your customers for the Europe-Istanbul segment of their itinerary with:
oLufthansa, Swiss, Brussels Airlines, or Austrian.
Note blackouts apply on the following Lufthansa flight numbers and date ranges:
LH 1298/1300/1307: June 30-July 2, 2017/July 14-16, 2017/July 28-29, 2017
LH 1300/1304: July 3-7, 2017/July 17-22/2017
LH 1299/1301: August 11-15, 2017/August 19-29, 2017/September 2-3, 2017
oTurkish Airlines or other Air Canada interline partners
·Please ensure the correct ticketing procedures are followed:
oTickets are to be reissued electronically (no paper FIMs)
oCoupons will show the following in the endorsement box (no reference to schedule change to be included): “INVOL"
oRe-protection to be rebooked in the lowest fare class available (up toY)
If your customers would prefer to book on Turkish Airlines’ direct Toronto-Istanbul or Montreal-Istanbul service, please offer them a refund. Customers will only be re-protected on Air Canada operated flights over the Atlantic.
If your customer elects to make an alternative travel choice, you may process a refund for the PNR with the following notes on the PNR:
OSI field: OSI AC INVOL
Coupons will show the following in the endorsement box: “INVOL"
If your customer is accommodated in a different cabin as a result of the route suspension, please process as outlined in Air Canada’s Schedule Change