WS Scores High In 1st-Ever TripAdvisor Airline Rankings
TripAdvisor began soliciting airline reviews last year, and has now released its first-ever airline rankings based on traveller feedback.
WestJet did well in the algorithm-based rankings, named Best Airline in Canada and Travellers' Choice winner Mid-Sized and Low-Cost Airlines – North America.
On the site, pax rate airlines on several factors, including legroom, customer service, cleanliness, food and beverage and in-flight entertainment.
Just as with hotels, travellers also can give each airline an overall score between one (the worst) and five. Passengers may write short reviews of their experiences. Many of the largest airlines already have thousands of reviews.
The world’s travellers — at least those who write reviews and ratings on TripAdvisor -- chose Emirates, Singapore Airlines and Brazil’s Azul Airlines as the top three global carriers.
EK — the word’s overall best, according to reviews — also won TripAdvisor’s award for top first class and economy class products. Travellers said Air New Zealand had the world’s best premium economy experience. Perhaps surprisingly, Aeroflot was honoured for best business class.
"We are truly honoured to be recognized by TripAdvisor, the pinnacle of global online travel reviews," said Bob Cummings, WestJet Executive Vice-President, Commercial.
"This acknowledgement, based on authentic reviews from the travelling public, reinforces the difference the commitment, dedication and hard work of 12,000 WestJetters makes."