Wendy Paradis, President of the Association of Canadian Travel Agencies (ACTA), has reacted to the news that Marriott International will reduce the commissions it pays to group and meetings intermediaries from 10% to 7%, effective 31MAR.
"ACTA shares the frustration of our members with Marriott’s decision to reduce travel agency commissions by 3% on group bookings within their Canadian and USA hotels and resorts,” Paradis said.
The ACTA leader added that the agent group has been in contact with Marriott directly to express its concerns and opposition to the decision.
“We understand from Marriott’s communication that due to increasing financial demands in the group business model they needed to take a close look at finding cost savings to ensure this market remains sustainable.”
While respecting Marriott’s desire to cut costs, Paradis says taking it out of agent compensation is not the right approach.
“Travel agencies play a vital role in the group travel business and we are disappointed that Marriott has chosen to find cost savings through travel agency commission reductions. ACTA will continue to actively lobby for our travel agency members over the coming weeks towards a win/win solution with Marriott.”
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.