Air Canada Vacations Upgrading Its Booking Engine

Bruce Parkinson, Open Jaw

Nino Montagnese

Air Canada Vacations will upgrade its existing ISO Platform, Ocean, to a new booking engine dubbed Pacific. ACV has worked with ISO Travel Solutions since 2005, but Managing Director Nino Montagnese says the new system will offer huge advantages.

“This is going to change Air Canada Vacations moving forward. Big time,” Montagnese told Open Jaw.

“The Pacific platform offers us the ultimate flexibility to continue to fulfill the needs of our customers. The streamlined and intuitive booking engine helps us to deliver our carefully curated vacations to our customers for all styles of travel.” 

The implementation of the Pacific platform will take place over the next twelve months. The new system offers adaptive integration options for future enhancements, as well as a sleek, user-friendly interface. In tandem, ISO Travel Solutions and Air Canada Vacations will migrate the passenger service system to Amadeus’ Altéa. 

“We are happy to deliver our powerful and proven travel platform, Pacific, to Air Canada Vacations,” says Holger Voss, ISO’s business development director. “The upgrade to Pacific will provide a contemporary, web-based reservation system. Pacific’s advanced features enable Air Canada Vacations to manage, sell and service not only pre- and dynamic-packaged travels, but also FIT, custom tours, cruises groups and more using internal and external connected inventories.” 

In addition to a scalable and easy-to-use interface for call centres, Pacific also offers features to enable dynamic packaging while managing various travel products with its versatile inventory management system. The platform provides well-conceived distribution strategies with multiple sales channels and allows for adaptive pricing of ancillary sales. 

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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