ACTA Speaks Out On New Sunwing Currency Surcharges

Bruce Parkinson, Open Jaw

Wendy Paradis

ACTA is speaking out about the proliferation of non-commissionable fees in the wake of Sunwing adding a $20 currency surcharge.

“In the past week, ACTA has been contacted by members sharing feedback on a recent $20 currency surcharge imposed by Sunwing,” ACTA President Wendy Paradis says in a statement published at “Travel Agencies in the province of Quebec were most vocal expressing how unhappy they were about yet another non-commissionable fee by taking to social media to express their disappointment.

“ACTA strongly believes that only real taxes belong in the tax field and all other “service fees and surcharges” are a cost of the product and belong in the base fare. This issue is not isolated to just one tour operator, but is a global issue, and ACTA has been pushing for change about this problem for some time.”

Paradis adds that in a recent ACTAVision article, the organization spoke to the latest realities of the issue, while recognizing that not all travel suppliers follow this practice. 

ACTA says it has and will continue to raise this matter globally through the World Travel Agents Associations Alliance (WTAAA) and push for change not only in Canada, but world-wide.


Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.


Harold Wagner - July 11, 2018 @ 11:23
Grab $---grab $---lower service---increase as many *&!!##-charges

Murray Gudmundson - July 10, 2018 @ 18:11
Australia and New Zealand already prohibit this practice (for many years now) of collecting airline revenue by way of tax codes, so Canadian government should follow suit. ACTA needs to lobby federal government.

Richard - July 10, 2018 @ 16:32
All airlines are doing this on a regular basis.
You quote a fare and next day it has gone up....

Claire - July 10, 2018 @ 12:57
It is so wrong that service fees and surcharges aren't added into the base fare --- they are the cost of the product. Only REAL taxes should be in the tax field. In no other business would you see this happening. The travel industry should not allow this as a way for certain suppliers to avoid paying commission to hard working travel agents & agencies. SO disappointing.

Harry Schneider - July 10, 2018 @ 12:03
ACTA has it right , now TICO should follow that idea.

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