Effective 1MAR, Air Canada will introduce Refund Waiver Codes to simplify refund processing. The airline says the new process offers efficiency and is in line with industry standards.
Currently, processing a refund requires an update in the OSI field with remarks prior to cancellation that will transmit to Air Canada; however, this cannot always be accommodated to due to certain limitations.
The new process will eliminate the need to update the OSI field. Instead, one of six refund codes must be entered in the WAVR field when processing a refund:
Air Canada says that further information, along with a reference guide, will be provided on Thursday, 28FEB.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.