Carnival Launches New Agent Training Program

Open Jaw

Carnival Cruise Line has announced the launch of a new “Loyalty Rocks: Learn and Earn” training program for travel agents. Custom-built as part of Carnival’s Loyalty Rocks program, ‘Learn and Earn’ is designed to recognize and reward advisors for investing in their professional development.

The content is video-based and puts travel advisors on an 80% faster path to graduation. Featuring Gold, Platinum and Diamond levels, agents can better support their clients while earning rewards and perks for themselves. Enhancements include bonus Loyalty Rocks reward points, no booking requirement for graduation and monthly seven-day Caribbean cruise awards for graduates.

“We understand the importance of quality training in helping our advisors to be successful in selling Carnival, so we set out to design a new training program that is focused, quick and relevant,” said Adolfo Perez, Carnival’s senior vice president of sales and trade marketing. “When building out Learn and Earn we spoke with travel advisors and took their advice to heart, and we’re excited for agents to see the enhancements and perks to this program that we believe will deliver significant value.”

Travel advisors now use their ID and password, and the program is mobile-friendly. Additionally, Carnival removed the four-booking requirement for graduation, enabling agents to complete the program faster.

Earning Loyalty Rocks rewards points is also easier with the new program. Travel advisors who complete all of the courses receive 100 reward points for their time and educational investment. Each graduate also receives a certificate signed by Perez and a Carnival Diamond Graduate logo for use on marketing materials.

What’s more, each month, Carnival will award five seven-day Caribbean cruises for graduates who submit a brief summary about how their ‘Learn and Earn’ experience helped them develop their business. Entries will be judged by Carnival’s Sales Leadership Team, and the top five entries will win a balcony stateroom onboard the ship and on the departure date of their choice.

Learn and Earn’ replaces Carnival Passport. Advisors who participated in Carnival Passport will be given credit for prior training completed, including automatic placement in more advanced levels of ‘Learn and Earn’. For the 600 travel advisors in the final level of Carnival Passport nearing graduation, Carnival is offering a complimentary cruise opportunity (with validation of four new bookings made) as a thank you and appreciation for the significant time spent in Carnival Passport.

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