WestJet Warns Of New E-Mail Phishing Scam

Bruce Parkinson, Open Jaw

WestJet today is warning the public that scammers are using the WestJet Rewards name and brand likeness to get recipients to sign in or risk having their WestJet Rewards account deactivated. 

"WestJet urges the public to be aware of unsolicited or spoofed emails from WestJet Rewards," said Richard Bartrem, WestJet's Vice-President Marketing Communications.

"The scammers are using the trusted WestJet name to create alarm around account deactivation in a fraudulent attempt to steal personal information. Please do not follow the instructions. These spoofed emails are not being sent by WestJet or on behalf of WestJet and we have alerted RCMP Canadian Anti-Fraud authorities and urge anyone with concerns to do so as well."

The photo accompanying this story is an image of the scam email, and the airline has highlighted typos and grammar errors, a common red flag in phishing emails.

WestJet has posted more information on its advisories page under 'scams' available online: https://www.westjet.com/en-ca/travel-info/advisories.

The airline – like many other popular brands, has been plagued for years by scammers, who use phone, e-mail, Facebook and online surveys using WestJet's name to attempt to steal personal and credit card information.

If any of your clients believe they have fallen victim to the scam, they can contact the WestJet call centre at 1-888-WestJet and the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501 or visit its website http://www.antifraudcentre.ca/ for more information and to report details.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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