Air Canada Customer Service Agents Reach Tentative Labour Deal

Bruce Parkinson, Open Jaw

Air Canada and Unifor Local 2002, the union representing customer service agents, have reached a tentative 5-year labour agreement.

Unifor Local 2002 represents 5,600 members who work at Air Canada call centres and airports, customer journey management and customer relations representatives, as well as 400 members who work at Aeroplan in British Columbia and Quebec and 300 members who work as Air Canada crew schedulers. 

"Congratulations to the bargaining committee, who have worked tirelessly for more than a year to reach a fair deal for our hard-working members at Air Canada," said Jerry Dias, Unifor National President. "Air Canada has seen its stock price increase by 950% since 2010 and our bargaining team ensured our members will share in that success." 

If ratified, the new five-year agreement will expire on 28FEB, 2026.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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