CATO Brings Case For Consumer-Pay ON Compensation Fund To MPPs

Bruce Parkinson, Open Jaw

CATO Chair Brett Walker

Consultations on Bill 159: “Rebuilding Protection for Consumers Act” presented an opportunity this week for the Canadian Association of Tour Operators to make its case for changing the funding model of the Ontario Travel Industry Compensation Fund.

CATO Chair and Collette Canada General Manager Brett Walker presented the group’s arguments to an audience of close to two dozen MPPs and Ministry officials. 

The meeting came just a couple of days after ACTA issued a scathing press release that stated: 

“Despite lengthy and costly lobbying efforts by ACTA in coalition with CATO, it appears the Ontario government has no intention of revising the funding model for the Ontario Travel Industry Compensation Fund.” 

ACTA’s response came after the Ontario government advised the industry of “the status of potential changes to the regulation under the Travel Industry Act, 2002 (TIA)” in DEC 2019. Despite being identified as a major issue, there was no mention in the update about changing the funding mechanism for consumer protection.

Walker made the following key points on behalf of CATO:


  • CATO says there can be no rebuilding of consumer confidence without a properly funded Compensation Fund, which a Deloitte study suggested should have a balance of $40M to $60M. 
  • This requires a different model than the current industry-funded one, and CATO says the consumer-pay model in Quebec is a successful example to emulate.
  • The results would produce “complete consumer protection” with no per person caps or event payout limits.
  • A consumer-pay model would also provide sufficient funding for TICO. 
  • A minimal fee would provide greater awareness by consumers of the existence of a compensation fund and the protection afforded them by booking with an Ontario registered travel seller.
  • Funding reform would result in reduced costs and burden on the Ontario travel industry.
  • A robust fund would make Ontario registrants more competitive in a global and digital marketplace.


CATO reports that both government and opposition members used all of their allotted time with questions which were focused principally on Quebec’s funding model. 


“The Quebec fund currently stands at some $150 million, providing outstanding protection for Quebec consumers and substantial marketing advantages to Quebec travel businesses. In fact, given the health of their fund, Quebec has suspended contributions for now,” CATO said in a press release.

CATO, along with ACTA, will further press its case in a meeting with the Ontario Minister of Government and Consumer Services, the Hon. Lisa Thompson, on Tuesday 28JAN.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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