Tour East Group Launches YUL Contact Centre, Partners With Aimia
Bruce Parkinson, Open Jaw
Tour East Group has announced the creation of a new division, TE-active, as part of the Company’s expansion into the process management business.
TE-active will operate out of a new contact centre located in Montreal’s Alexis Nihon Plaza, where a staff of 70 will offer full bilingual travel fulfilment services to well-known loyalty brands, including Aimia Loyalty Solutions, a full-service global loyalty provider. In partnering with Aimia, Tour East Group says it will deliver high-touch customer service to members of Aimia’s client loyalty programs.
“The creation of TE-active is just another step in the evolution of our company becoming a full service provider to the travel loyalty industry,” said Annie Tsu, President and CEO of Tour East Group, which started operations in 1976 under the Tour East Holidays brand.
“As the travel industry diversifies into the processing and servicing of travel bookings and merchandising, it’s important that we establish a service provider like TE-active to keep pace with growing demands,” said Tsu
Tsu also announced the appointment of Walter Wakulowsky to the position of Managing Director of TE-Active.
“Walter comes to TE-active with a wealth of experience in the contact centre management field and his knowledge and enthusiasm will serve us well going forward,” said Tsu.
Wakulowsky’s experience includes stints at a number of leading companies, including WestJet, Bell Canada and Rogers Cable.