ACTA Thanks Suppliers For Flexibility In Covid-19 Emergency

Bruce Parkinson, Open Jaw

Wendy Paradis

ACTA President Wendy Paradis says many travel suppliers, including airlines, tour operators, cruise lines and others are adjusting their cancellation policies and terms and conditions to accommodate a nervous public and assist front line agents with finding options for their clients. 

“Some clients are anxious about upcoming trips and want to know their options, or they are looking to change destinations or postpone travel,” she said. “Travel Agents have told ACTA they really appreciate how some suppliers are really working with them to accommodate clients and offer them viable options.”

Among the policies agents are seeing are suppliers waiving penalties for date or destination changes. In some cases, suppliers are allowing clients to cancel for a full credit.

“Of course, where there is a travel advisory against non-essential travel, most suppliers are allowing changes or an alternative itinerary.”

“Each day we are seeing new initiatives from suppliers and I expect this will continue…we are all in this together and it is great to see the industry pull together like this during this emergency.”

Paradis said it is not just leisure clients who are being affected but business travellers too. Some companies are starting to restrict employee travel and conferences and conventions are being postponed or cancelled. Paradis says  airlines and hotels are becoming much more flexible with business travellers too.

“On behalf of our members, we just want to say “thank you” to all the suppliers who are proactively evolving their policies to better serve our customers.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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