Transat, ACV Aim To Reassure Travellers With Flexible Policies

Bruce Parkinson, Open Jaw

Major tour operators Transat and Air Canada Vacations have taken steps to reassure hesitant travellers during the coronavirus outbreak.

At Transat, in a new policy valid through 31MAR, travellers will be able to change bookings up to 24 hours before departure without a fee. Postponed travel must be completed within 12 months of the original travel date and if the price for the new booking is higher, customers must pay the difference.

The policy applies to new bookings for flights on all routes offered by Air Transat and for South packages made between 4MAR and 31MAR for travel between now and 31OCT. Group bookings are excluded.

Meanwhile, Air Canada Vacations has announced it will offer its CareFlex travel protection free of charge for the month of March. The plan allows travellers to change their booking, transfer their package, and cancel with an in-house travel credit and/or a partial refund up to three days before departure. 

Free CareFlex travel protection is available for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe between 5MAR and 31MAR, 2020 for travel between 5MAR, 2020 and 30APR, 2021. When making bookings online, travel agents will need to ‘select’ CareFlex at $0 during the booking flow. 

When booking your clients’ group with Air Canada Vacations travellers can also take advantage of a reduced deposit of only $50 per person between 5-31MAR, 2020 for travel from today onwards. 

“Because the CareFlex program does not apply to groups, we wanted to be sure to introduce a separate option for group travel,” said Dana Gain, Senior Director, Sales, Groups & Partnerships at Air Canada Vacations. “Given that group travel terms have some measure of flexibility already built in, we are offering the reduced deposit option of $50 per person for groups.”

“We continue to look for new ways of supporting our travel partners and their customers so they can book with confidence through Air Canada Vacations,” said Dana Gain, Senior Director of Sales, Groups & Partnerships at Air Canada Vacations. “We believe that providing this additional flexibility will help better support our travel partners in the coming weeks.”

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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