YYZ Named Best Large Airport In North America For Third Year In A Row

Anna Kroupina, Open Jaw

Airports Council International World (ACI) has once again named Toronto Pearson as "Best Large Airport in North America" in the category of airports serving more than 40 million passengers.

The win comes as part of ACI World's Airport Service Quality program, which recognizes airports across the globe that deliver the best customer experience, based on passenger satisfaction. 

"Becoming the first North American Airport to win three years in a row in the 40 million passenger and above category reflects Toronto Pearson's commitment to enhancing the passenger experience," said Deborah Flint, President and CEO, Greater Toronto Airports Authority.

"We want to thank our passengers for voting for us once again, and we want them to know we're continuing to work on improving their travel journey."    

In 2019, YYZ added several new features to help improve the airport experience, including:

  • 26 new retail stores, restaurants and other services, including enhanced Duty Free shopping, such as Chanel, Furla and Hugo Boss
  • new restaurants, such as The Hearth Kitchen Market and Vino Volo
  • a partnership with Rogers Communications which includes premium Ignite TV lounges in both terminals allowing travellers to catch their favourite shows on the Rogers Ignite TV service.
  • new post-security screening pet relief areas


There has also been a focus on providing more choice and ease in the passenger experience for persons with disabilities, with initiatives such as:


  • new accessibility features such as assisted changerooms for pax with mobility restrictions
  • Aira, a smartphone app that helps pax who are blind or low vision navigate the airport independently. 


The ASQ program measuring passengers' satisfaction across 34 key performance indicators. In 2019, more than half of the world's 8.8 billion travellers passed through an ASQ airport./p>


Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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