YQB Named Best In Class Airport In North America For Fourth Time
Anna Kroupina, Open Jaw
YQB has been named the best airport in North America in the 0–2 million passenger category by Airports Council International's (ACI) Airport Service Quality study, which measures passenger satisfaction.
"Caring for our passengers is one of our guiding principles. We work hard to make YQB an airport of choice by fostering a human element that is as ambitious as its region and connected to the needs of its passengers," said Stéphane Poirier, President and CEO of YQB.
"This recognition from our passengers motivates us to keep going further. It's also a reflection of our employees, who are the key to our success. We proudly accept this award, with the promise of maintaining high quality standards."
YQB was also named the best airport in its class in North America in 2010, 2011 and 2013.
The Quebec City airport recently opened a new terminal, and upgraded airport services (stores and restaurants), the waiting areas, airport accessibility and the ease of the passenger journey (check-in, search, customs).
The study measures overall customer satisfaction across a range of service metrics and assesses the airport experience from arrival at the terminal to boarding. More than 200 airports worldwide participate in the study.
Toronto Pearson, in turn, was named "Best Large Airport in North America" in the category of airports serving more than 40 million passengers. Read about ithere.
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.