ACV Launches Flexible Rebooking Policy

Anna Kroupina, Open Jaw

Air Canada Vacations is launching a flexible rebooking policy for all vacation packages, including Group bookings, purchased before 4MAR, 2020, with original travel dates up to 30APR, 2020.

Under the new temporary policy, travellers can make one free change or cancel their booking to apply the value to a new trip with alternate travel dates. For individual bookings to Mexico and the Caribbean, changes can be made up to three days prior to departure. For all other destinations including Europe, changes can be made up to seven days prior. 

“We understand that your customers may want to make alternate travel arrangements, so we’ve implemented flexible rebooking policies,” said Dana Gain, Senior Director of Sales, Groups & Partnerships at Air Canada Vacations. 

“Air Canada Vacations will continue monitoring the situation to ensure that we can serve you reliably and with safety top of mind.” 

For existing Group bookings, travellers may change the travel dates or cancel with an in-house travel credit up to 21 days before departure, with the credit to be used towards the same destination and hotel property. This group flexibility is valid for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe.

For both existing individual and Group booking changes, travel must be completed by 31DEC, 2020. For Cruise bookings, Air Canada Vacations will adhere to the Cruise Line goodwill policy terms. 

Groups can also benefit from a reduced deposit of $50 per person between now and 31MAR, 2021 for travel through 30APR, 202, for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe. 

Advisors are encouraged to contact their Group Coordinator to find out more. 

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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