Sunwing is introducing an updated flexible change policy to assist customers who have concerns travelling due to the current COVID-19 outbreak.
Customers who booked their vacation prior to 4MAR, 2020 and did not purchase travel insurance or a Sunwing Worry Free Cancellation Waiver can now make one change per booking with no fees.
Customers can take advantage of this policy if they are scheduled to travel before 30APR, 2020, so long as the change is requested at least five days or more before the travel date.
New departure dates must be prior to 31OCT, 2020 for travel to the same hotel and destination (subject to availability).
If the original destination is no longer offered due to Sunwing’s seasonal schedule, credit can be applied to a package in a new destination. Any difference in fare will apply, if the new package price is lower the difference will not be refunded.
In addition, the tour operator is waiving any administration fees associated with the first change for bookings made between 4-19MAR, 2020. This applies to all new bookings with a departure date from now up to and including 24JUN, 2020. Any change must be requested at least 14 days prior to travel or normal conditions will apply.
Sunwing is encouraging all Canadian travellers to register with the Government of Canada in case of an emergency abroad at travel.gc.ca/register and download the Travel Smart app on the App Store or Google Play for emergency contact information while away.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.
Marie Louth- March 14, 2020 @ 13:48
Sunwing not so flexible - Transat allowing passengers to cancel up to 24 hours prior to departure - they can also book another destination rather than the one they booked previously
Ria Lishman- March 13, 2020 @ 11:42
Sunwing's policy is ridiculous. How do you deal with those who booked late (after March 4) with a departure within 14 days? How do you change bookings from a triple to a double where the one who is cancelling wishes to have a credit? And don't get me started on dealing with ACV!
Sandra Babin- March 13, 2020 @ 11:05
Sunwing is impossible to reach for travel agents via our booking systems. Cannot reach anyone to cancel a booking departing in less than 24 hours