Sunwing To Dispute Chargebacks For Agents, Praises Travel Act Amendments

Anna Kroupina, Open Jaw

Sunwing will dispute credit card chargebacks on behalf of travel advisors, it said in a letter sent to travel partners yesterday. 

The operator says it will reach out to agents in the event that additional information is required to dispute a chargeback.

Sunwing also expressed that it is "very happy" with the Government of Ontario's recent amendment of the Travel Industry Act. As part of the amendments, future travel credits or vouchers are deemed as an acceptable form of redemption for bookings impacted by COVID-19 and coverage under TICO's compensation fund has been expanded.

In the letter, Sunwing thanked advisors for supporting the company through the uncertainty of the coronavirus pandemic. 

"We know that these last few weeks have been challenging for our travel agent partners, employees and the industry as a whole. We would like to thank you again for all your support as we navigate this unprecedented time," it wrote. 

"We will get through this together."

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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