Lufthansa Discontinues Flights To YUL As It Extends Suspensions To May 17
Anna Kroupina, Open Jaw
As a result of the continuing travel restrictions, Lufthansa Group is extending its reduced service schedule through May 17, 2020 across Lufthansa, SWISS and Eurowings.
The range of route changes include the cancellation three weekly flights from Frankfurt to Montreal.
Passengers whose flights have been cancelled, or who were unable to take their flight, can keep their ticket and rebook a new travel date by August 31, 2020 and, if necessary, a new destination. The new travel dates may last up to April 30, 2021.
If the travel is rebooked for before December 31, 2020, passengers will receive an additional discount of US$50 in the form of a voucher, which can be obtained online through the respective airlines' websites.
If a customer prefers a refund in lieu of a voucher, the customer is asked to notify a Lufthansa Group representative and refunds "will be processed as soon as possible given the current global crisis," says Lufthansa in a statement.
If the rebooked fare is more expensive, due for example to a change in destination or change in travel class, an additional charge may be applied.
Due to the current situation, Lufthansa Group says its service centres are recording an "exceptionally high" number of customer calls.
"The Lufthansa Group is continuously working to adjust capacity to meet demand. However, there are currently long waiting times, which unfortunately means that the processing of customer requests may be delayed."
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.