Air France-KLM Share Details On Health & Safety Measures For Pax And Crew

Anna Kroupina, Open Jaw

The Air France KLM Group continues to connect Canada to the Netherlands and France seven times a week, with three Air France flights to YUL and four KLM flights to YYZ. The airline group has released details on what it's doing to ensure safe travel for its passengers. 

“We are continuing to provide a safe and healthy flying experience for our customers. Our Canada-bound flights make it possible to deliver essential items, repatriate our clients home, support the economy and bring families together on both sides of the Atlantic,” declared Vincent Etchebehere, General Manager Air France KLM Canada.  

Sanitary measures prior to boarding and inflight”

Prior to boarding

At the airport, markers every two meters allow clientele to keep a safe distance while queuing to check-in or board the aircraft, says AF-KLM in a news release. Complementary to these measures, on April 20 Transport Canada implemented new regulations requiring airport employees and passengers alike to wear a mask in Canadian airports.


"Health standards have been stepped up on each and every Air France and KLM flight to meet and even exceed requirements, to ensure the safety of passengers travelling with the airlines," says AF-KLM.

Cabin cleaning and maintenance includes: vacuuming of carpets and seats, cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants. Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene.

AF-KLM says its aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters that "remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometre, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose sizes range from 0.08 to 0.16 micrometre, are therefore systematically captured and removed from the air."

Crew members wear masks and gloves, and are equipped with cleaning wipes, vinyl gloves, disinfectant sprays, protective masks and cleaning kits.

In-flight social distancing

Onboard flights, Air France-KLM says agents proactively reseat passengers whenever possible to create more space between them. 

For more loaded Europe-bound flights where this distancing practice cannot be applied, the airlines recommend wearing a mask. For all flights between Canada and Europe filled to capacity or where social distancing is not possible, crews will distribute masks at the aircraft door to passengers who do not already have a face cover.

Shuttle bus service connecting Quebec and Ottawa with YUL

Shuttle service between the bus stations of Ste-Foy and Ottawa to YUL continue to operate. This service is included in the cost of tickets with a Montreal connection. Short and medium-term loads aboard coaches allow social distancing on board.

Here is a summary of Air France and KLM's current weekly flight schedule to and from Canada:

Montreal : 3 weekly flights

Toronto : 4 weekly flights

Click here for more information on Air France's health and safety measures and here for KLM's.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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