Supplier Schedule Updates: Hotels & Resorts


Here is a comprehensive summary of the latest return-to-service announcements. The information will be updated as properties announce updates to their operations.


HOTELS & RESORTS RETURN TO SERVICE DATE
AMRESORTS Many AMResorts properties are currently open to customers, while some remain closed. Click here to view a detailed summary of when properties due to reopen.

The Now Sapphire Riviera Cancun was the first AMResorts property to reopen its doors, on 15JUN, 2020.

AMResorts officially reopened Dreams Dominicus La Romana and Dreams Punta Cana on 01OCT, 2020, and 02OCT, 2020 respectively. The company will reopen four additional properties in the country in October.
ATLANTIS Atlantis Paradise Island with 3,400 rooms will resume operations on 10DEC, 2020 and will be followed by the 2,200 room Baha Mar complex opening on 17DEC, 2020.  
BAHIA PRINCIPE
HOTELS & RESORT
All Bahia Principe Hotels & Resorts properties are closed as of 27MAR, 2020.

Details on specific resort reopening's:
Punta Cana:
  • Bahia Principe Luxury ESMERALDA – 01NOV 
  • Bahia Principe Grand AQUAMARINE – 01NOV 
  • Bahia Principe Grand PUNTA CANA – 01NOV
  • Bahia Principe Grand BAVARO – 01NOV
  • Bahia Principe Grand TURQUESA – 01NOV
  • Bahia Principe Luxury AMBAR –  01JUL
  • Bahia Principe FANTASIA Punta Cana – 01JUL 
Samana
  • Bahia Principe Grand EL PORTILLO – 01NOV
  • Bahia Principe Luxury SAMANA – 01NOV
  • Bahia Principe Grand CAYACOA – 01NOV
  • Bahia Principe Luxury CAYO LEVANTADO – 01NOV
Mexico
  • Bahia Principe Grand TULUM – 15NOV 
  • Bahia Principe Grand COBA – 01NOV
  • Bahia Principe Luxury SIAN KA’AN – 01NOV 
  • Bahia Principe Luxury AKUMAL – 01JUL 
Jamaica
  • Bahia Principe Grand JAMAICA – 01JUL
  • Bahia Principe Luxury RUNAWAY BAY – 01NOV
Spain
  • Bahia Principe Sunlight TENERIFE – 01OCT
  • Bahia Principe Principe FANTASIA TENERIFE – 01SEP
  • Bahia Principe Sunlight COSTA ADEJE – 01JUL
Mallorca
  • Bahia Principe Sunlight CORAL PLAYA – 01JUL 
  • Hotel Piñero TAL – Will not open this season Hotel Piñero
  • BAHIA DE PALMA – Will not open this season
BANYAN TREE Banyan Tree Hotels have some hotels operating and have updated their cancellation policy. Any existing booking may be postponed to a later date. There are no cancellation or amendment fees when changes are made 24 hours before thee arrival date up to and including 30SEP, 2020. Customers can change their destination free of charge.

Hotel Opening Statuses:
  • Banyan Tree Mayakoba, Mexico has been open as of 08JUN, 2020.
  • Banyan Tree Cabo Marques, Mexico has a tentative opening date of 01JUL, 2020 
  • Hacienda Xcanatun by Angsana, Mexico has an opening date of 01JUL, 2020.
  • Properties in Cuba are expected to open later this summer. 
BARCELÓ HOTEL GROUP Many The Barceló Hotel Group has made all changes completely flexible for bookings with arrival dates up to 31MAY, 2020.

According to a statement posted on its website on 28APR, "Currently, the majority of our hotels are temporarily closed due to the COVID-19 pandemic situation. As the authorities of each country remove travel restrictions on their citizens, we will open them again to welcome you. In those cases where we are obliged to change the planned opening date, guests who have a booking will be relocated to a similar or superior category hotel in the same destination."
BE LIVE Be Live properties in the Dominican Republic have reopened as of 01JUL, 2020.

Be Live has a health & hygiene program called Be Safe. Further details can be found here.
BLUE DIAMOND RESORTS Blue Diamond Resorts is slowly reopening hotels. 

Reopening Dates:
Dominican Republic
  • Royalton Punta Cana Resort & Spa - 01OCT, 2020
  • Hideaway at Royalton Punta Cana - 01OCT, 2020
  • Royalton Splash Punta Cana Resort & Spa - 01OCT, 2020
  • Royalton Bavaro Resort & Spa - 01NOV, 2020 
  •  Royalton CHIC Punta Cana Resort & Spa -  01DEC, 
Jamaica
  • Royalton Negril Resort & Spa - 15JUL, 2020
  • Hideaway at Royalton Negril - 15JUL, 2020
  • Grand Lido Negril Au Naturel All-Suite Resort - 15JUL, 2020
  • Royalton Blue Waters Resort & Spa - 01OCT, 2020 
  • Royalton White Sands Resort & Spa - 01OCT, 2020
Antigua
  • Royalton Antigua Resort & Spa - 29NOV, 2020
Grenada
  • Royalton Grenada Resort & Spa - 29NOV, 2020
Saint Lucia
  • Royalton Saint Lucia Resort & Spa - 1NOV, 2020 
  • Hideaway at Royalton Saint Lucia - 01NOV, 2020 
  • Mystique St. Lucia by Royalton - 01NOV, 2020 
  • Starfish Saint Lucia - 15DEC, 2020
Costa Rica
  • Planet Hollywood Beach Resort Costa Rica - 01DEC, 2020
Mexico
  • Royalton Riviera Cancun Resort & Spa - 15JUL, 2020  
  • Hideaway at Royalton Riviera Cancun - 15JUL, 2020 
  • Mystique Holbox by Royalton - 15JUL, 2020 
  • Royalton CHIC Suites Cancun Resort & Spa - 29OCT, 2020 
  • Planet Hollywood Beach Resort Cancun -  29JAN, 2021
  • Planet Hollywood Adult Scene Cancun - 15DEC, 2020 
CLUB MED Club Med reopened Club Med Sandpiper Bay in Florida on 12JUN, 2020.

Reopening Dates:
30JUN, 2020 
  • Club Med Cancún Yucatán
  • Club Med Ixtapa Pacific 
17OCT, 2020
  • Club Med Cancun
  • Club Med Punta Cana
  • Club Med Caravelle
24OCT, 2020
  • Club Med Turkoise
05DEC, 2020
  • Club Med Miches Playa Esmeralda 
12DEC, 2020
  • Club Med Buccaneer's Creek
15DEC, 2020
  • Club Med Colombus Isle 
18DEC, 2020
  • Club Med La Caravelle 
Click here for details.
COUPLES RESORTS Couples Resorts will reopen two more resorts, Couples San Souci and Couples Negril, on 01DEC, 2020. The company reopened its other two resorts in Jamaica, Couples Tower Isle and Couple Swept Away, over the summer.  
COCONUT BAY
BEACH RESORT & SPA,
ST. LUCIA
Coconut Bay Beach Resort & Spa, St. Lucia reopened on 01AUG, 2020.
DISNEY RESORTS The following Disney Resort hotels are currently accepting reservations:
  • Bay Lake Tower at Disney’s Contemporary Resort 
  • Boulder Ridge Villas at Disney’s Wilderness Lodge 
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village 
  • Disney’s Beach Club Villas 
  • Disney’s BoardWalk Villas 
  • Disney’s Caribbean Beach Resort 
  • Disney’s Contemporary Resort 
  • Disney’s Fort Wilderness Resort & Campground 
  • Disney’s Grand Floridian Resort & Spa 
  • Disney’s Old Key West Resort 
  • Disney’s Polynesian Villas & Bungalows 
  • Disney’s Pop Century Resort 
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort & Spa 
  • Disney’s Yacht Club Resort 
  • The Villas at Disney’s Grand Floridian Resort & Spa
Reopening Dates:
  • 14OCT - Disney's Coronado Springs Resort
  • 01NOV - Disney's Art Of Animation Resort
  • Summer 2021- Disney's Polynesian Resort
Closed Until Further Notice:
  • Disney's Beach Club Resort
  • Disney's Boardwalk Inn
THE EXCELLENCE COLLECTION Here are details on when The Excellence Collection resorts plan to reopen in the Caribbean:

MEXICO
  • Excellence Riviera Cancun: Open
  • Excellence Playa Mujeres: Open
  • Beloved Playa Mujeres: Reopening on 13DEC
  • Finest Playa Mujeres: Open
D.R.
  • Excellence Punta Cana: Reopening on 24OCT
  • Excellence El Carmen: Reopening on 24OCT
 JAMAICA
  •  Excellence Oyster Bay: Reopening on 05NOV
HARD ROCK INTERNATIONAL Hard Rock International has temporarily closed select properties in the U.S. and abroad.

The Seminole Hard Rock Hotel & Casino (including its Guitar Hotel tower) in Hollywood, FL reopened on 12JUN, 2020.

Hard Rock Resorts in Punta Cana have reopened as of 01JUL, 2020. 
HAVEN RIVIERA CANCUN Haven Riviera Cancun Resort & Spa has reopen its doors as of 11JUL, 2020.
HOLIDAY INN RESORT MONTEGO BAY The Holiday Inn Resort Montego Bay closed from 27MAR to 31MAY, 2020. 

It resumed operations on 01JUN, 2020. 
IBEROSTAR HOTELS & RESORTS Mexico:
  • Iberostar Grand Paraíso 01AUG, 2020
  • Iberostar Selection Paraíso Maya  25JUN, 2020
  • Iberostar Selection Paraíso Lindo 25JUN, 2020
  • Iberostar Paraíso Beach 25JUN, 2020
  • Iberostar Paraíso Del Mar 25JUN, 2020
  • Iberostar Tucán 25JUN, 2020
  • Iberostar Quetzal 25JUN, 2020
  • Iberostar Selection Playa Mita 02JUL, 2020
  • Iberostar Cozumel 01NOV, 2020
  • Coral Level at Iberostar Selection Cancún 25JUN, 2020
  • Iberostar Selection Cancún 25JUN, 2020
Dominican Republic:
  • Iberostar Grand Bávaro 31JUL, 2020.
  • Coral Level at Iberostar Selection Bávaro 17JUL, 2020.  
  • Iberostar Selection Bávaro 17JUL, 2020
  • Iberostar Punta Cana 17JUL, 2020
  • Iberostar Dominicana 17JUL, 2020
  • Iberostar Selection Hacienda Dominicus 31JUL, 2020.
  • Iberostar Costa Dorada 01OCT, 2020
Jamaica: 
  • Iberostar Grand Rose Hall 01AUG, 2020. 
  • Iberostar Selection Rose Hall Suites 02JUL, 2020 
  • Iberostar Rose Hall Beach 02JUL, 2020
Iberostar plans to reopen 45 properties over the summer months, including its resorts in Jamaica, Mexico and Cuba
KARISMA Karisma Hotels & Resorts announced reopening dates for its portfolio of resorts in Mexico and the Caribbean, starting on 15JUN, 2020. 

15JUN:

  • El Dorado Maroma - Riviera Maya, Mexico
  • Palafitos Overwater Bungalows - Riviera Maya, Mexico
  • Hidden Beach Au Naturel Resort - Riviera Maya, Mexico
  • Generations Riviera Maya - Riviera Maya, Mexico
  • Holiday Villages Montenegro - Montenegro

01JUL:

  • El Dorado Royale - Riviera Maya, Mexico
  • El Dorado Casitas Royale - Riviera Maya, Mexico
  • El Dorado Seaside - Riviera Maya, Mexico
  • Margaritaville Island Reserve Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Negril - Negril, Jamaica
  • El Cielo Winery & Resort - Baja California, Mexico

15JUL:

  • Nickelodeon Hotels & Resorts Punta Cana - Punta Cana, Dominican Republic

01AUG:

  • Allure Chocolat - Cartagena, Colombia
LOPESAN HOTEL GROUP The Lopesan Hotel Group temporarily closed its properties, including Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana, effective 22MAR 2020.

The company says it will return to business "when the competent institutions indicate that the hotel sector can operate normally again."
MANDARIN ORIENTAL  The Mandarin Oriental, Canouan, set on the island of Canouan in St Vincent and the Grenadines, has reopened.
MARRIOTT INTERNATIONAL Marriott International has closed select properties around the world. For further information click here

JW Marriott Cancun Resort & Spa reopened 08JUN, 2020, and Marriott Cancun Resort reopened on 01JUL, 2020. 
MELIA HOTELS & RESORTS

Melia says it has adapted hotel operations under the Stay Safe program certified by Bureau Veritas.

On 11JUN, 2020, Meliá announced it was steadily advancing towards the ‘new normal’ for the tourism and travel industry, ready to reactivate properties across the globe.

In July, Melia began a phased reopening of its properties in Cuba. 

PALACE RESORTS Moon Palace Jamaica in Ocho Rios reopened its doors in mid-June, and Le Blanc Spa Resort Los Cabos reopened in mid-July.
PALLADIUM RESORTS Palladium Hotel Group announced the reopening of its Grand Palladium Hotels & Resorts and adults-only TRS Hotels in Mexico and the Caribbean.

Now open are:
  • Grand Palladium Costa Mujeres Resort & Spa
  • TRS Coral Hotel in Cancun 
  • Grand Palladium Vallarta Resort & Spa
  • Grand Palladium Lady Hamilton Resort & Spa 
  • Grand Palladium Jamaica Resort & Spa
  • Dominica Fiesta Hotel & Casino 
On 02OCT, 2020, hotel reopening's will be:
  • Grand Palladium White Sand Resort & Spa
  • Grand Palladium Colonial Resort & Spa
  • Grand Palladium Kantenah Resort & Spa
  • TRS Yucatan Hotel 
On 19NOV, 2020, hotel reopening's will be:
  • Grand Palladium Palace Resort, Spa & Casino
  • Grand Palladium Bávaro Suites Resorts & Spa 
  • Grand Palladium Punta Cana Resort & Spa
  • TRS Turquesa Hotel
On 08DEC, 2020 hotel reopening's will be: 
  • Palladium Cap Cana Hotel
In preparation for these reopenings, Palladium Hotel Group has developed strict Health & Safety Protocols

PLAYA HOTELS & RESORTS Playa Hotels & Resorts has announced its reopening dates.

Opening Dates
01JUL, 2020:
  • Hyatt Zilara Cancun 
  • Hyatt Ziva Cancun 
  • Hyatt Zilara Rose Hall 
  • Hyatt Ziva Rose Hall 
  • Hilton Playa del Carmen 
  • Hilton Rose Hall Resort & Spa
  • Jewel Grande Montego Bay Resort & Spa 
  • Jewel Paradise Cove Beach Resort & Spa 
15JUL, 2020:
  • Panama Jack Resorts Cancun 
  • Sanctuary Cap Cana 
22JUL, 2020:
  • Hyatt Zilara Cap Cana 
  • Hyatt Ziva Cap Cana 
24SEP, 2020:
  •  Hyatt Ziva Los Cabos 
01OCT, 2020:
  • Hilton La Romana  
  • Panama Jack Resorts Playa del Carmen
  • Hyatt Ziva Puerto Vallarta 
  • Dreams Palm Beach Punta Cana 
  • Dreams Punta Cana
  • Dreams Puerto Adventura 
PLANET HOLLYWOOD Planet Hollywood Resort and Casino will reopen on 08OCT, 2020. 
RIU Riu Hotels and Resorts has reopened 11 of its all-inclusive resorts in the Caribbean-Mexico region.
 
The reopening's include:
  • Riu Palace Paradise Island in The Bahamas; 
  • Riu Palace Aruba; 
  • Riu Ocho Rios in Jamaica;
  • Riu Palace Bavaro in Punta Cana, Dominican Republic.   
In Mexico the hotels that have been reopened are:
  • Riu Palace Peninsula;
  • Riu Cancun;
  • Riu Caribe; 
  • Riu Palace Las Americas 
  • Riu Dunamar
  • Riu Vallarta
  • Riu Palace Pacifico 
  • Riu Santa Fe
  • Riu Palace Riviera Maya
  • Riu Playacar
  In Morocco, RIU has reopened:
  • Riu Palace Tikida Taghazout
  • Riu Tikida Dunas
In Jamaica, RIU has reopened:
  • Riu Reggae 
  • RIU Ocho Rios 
SANDALS Sandals reopening dates are as follows: 

Antigua:
Sandals Grande Antigua - currently open 

Jamaica:
Sandals Montego Bay - currently open 
Sandals Royal Caribbean - currently open 
Sandals Negril - currently open 
Sandals Ochi - 17DEC, 2020. 
Sandals South Coast - 01OCT, 2020. 
Sandals Royal Plantation - 08OCT, 2020. 

Bahamas:
Sandals Emerald Bay - 01FEB, 2021. 
Sandals Royal Bahamian - 28JAN, 2021

Saint Lucia:
Sandals Grade St. Lucian - currently open
Sandals Regency La Toc - currently open
Sandals Halcyon Beach - 15JAN, 2021. 

Grenada:
Sandals Grenada - 01OCT, 2020. 

Barbados:
Sandals Royal Barbados - currently open
Sandals Barbados - currently open

Turks & Caicos
Beaches Turks & Caicos Resort Villages & Spa - 14OCT, 2020

SERENITY AT COCONUT BAY Serenity at Coconut Bay, Saint Lucia's newest couples-only luxury resort, reopened its doors on 01AUG, 2020.

Serenity at Coconut Bay has received its COVID-19 certification from the Government of Saint Lucia’s Department of Health and Wellness with comprehensive Paradise Protection Protocols in place. 

SOLMAR HOTELS & RESORTS Solmar Hotels & Resorts has begun a phased reopening as of 15JUN, 2020.

The company has implemented the Solmar Standards in Safety & Care to ensure safety, sanitation and social distancing protocols are in place.
SPICE ISLAND BEACH RESORT, GRENADA Spice Island Beach Resort has delayed its plans to reopen until October 2021. 
TEMPTATION Original Group announced the reopening of two of its adults-only resorts, both implementing new sanitation and safety protocols.
 
The Temptation Cancun Resort reopened 10JUN, and Desire Riviera Maya Pearl Resort in Puerto Morelos has reopened as of 01JUL, 2020.
VELAS Velas Resorts in Mexico have reopened their doors to domestic and international travellers as of 15JUN, 2020.

The resort collection’s properties to reopen were:
  • Grand Velas in Los Cabos
  • Riviera Maya and Riviera Nayarit 
  • Mar del Cabo in Baja California Sur 
  • Velas Vallarta in Puerto Vallarta.
VIVA WYNDHAM Viva Wyndham has opened three of its all-inclusive resorts, two in the Dominican Republic and one in Mexico. 

Viva Wyndham Maya was the first property to open in July, followed by Viva Wyndham Dominicus Beach in September, and then Viva Wyndham V Samana on 01NOV, 2020. 
XCARET Xcaret Park And Hotel Xcaret Mexico's reopened as of 15JUN, 2020.



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