Supplier Schedule Updates: Hotels & Resorts

Here is a comprehensive summary of the latest return-to-service announcements. The information will be updated as properties announce updates to their operations.

AMRESORTS Many AMResorts properties are currently open to customers, while some remain closed. Click here to view a detailed summary of when properties due to reopen.

The Now Sapphire Riviera Cancun was the first AMResorts property to reopen its doors, on 15JUN, 2020.
ATLANTIS Atlantis will welcome guests back to The Royal and Harborside Resort as of 07JUL, and to The Cove beginning 14JUL, 2020.

Developed in partnership with the Cleveland Clinic, they’ve established the Atlantis Clean & Safe Promise. In addition to offering express check-ins on a smartphone, the resort is requiring face coverings in certain indoor areas such as elevators and casino table games.
All Bahia Principe Hotels & Resorts properties are closed as of 27MAR, 2020.

Details on specific resort closures:
Punta Cana:
  • Bahia Principe Luxury ESMERALDA – 01NOV 
  • Bahia Principe Grand AQUAMARINE – 01NOV 
  • Bahia Principe Grand PUNTA CANA – 01NOV
  • Bahia Principe Grand BAVARO – 01NOV
  • Bahia Principe Grand TURQUESA – 01NOV
  • Bahia Principe Luxury AMBAR –  01JUL
  • Bahia Principe FANTASIA Punta Cana – 01JUL 
  • Bahia Principe Grand EL PORTILLO – 01NOV
  • Bahia Principe Luxury SAMANA – 01NOV
  • Bahia Principe Grand CAYACOA – 01NOV
  • Bahia Principe Luxury CAYO LEVANTADO – 01NOV
  • Bahia Principe Grand TULUM – 01NOV 
  • Bahia Principe Grand COBA – 01NOV
  • Bahia Principe Luxury SIAN KA’AN – 01NOV 
  • Bahia Principe Luxury AKUMAL – 01JUL 
  • Bahia Principe Grand JAMAICA – 01JUL
  • Bahia Principe Luxury RUNAWAY BAY – 01NOV
  • Bahia Principe Sunlight TENERIFE – 01OCT
  • Bahia Principe Principe FANTASIA TENERIFE – 01SEP
  • Bahia Principe Sunlight COSTA ADEJE – 01JUL
  • Bahia Principe Sunlight CORAL PLAYA – 01JUL 
  • Hotel Piñero TAL – Will not open this season Hotel Piñero
  • BAHIA DE PALMA – Will not open this season
BANYAN TREE Banyan Tree Hotels have some hotels operating and have updated their cancellation policy. Any existing booking may be postponed to a later date. There are no cancellation or amendment fees when changes are made 24 hours before thee arrival date up to and including 30JUN 2020. Customers can change their destination free of charge.

Hotel Opening Statuses:
  • Banyan Tree Mayakoba, Mexico has been open as of 08JUN, 2020.
  • Banyan Tree Cabo Marques, Mexico has a tentative opening date of 01JUL, 2020 
  • Hacienda Xcanatun by Angsana, Mexico has an opening date of 01JUL, 2020.
  • Properties in Cuba are expected to open later this summer. 
BARCELÓ HOTEL GROUP Many Barcelo Hotel Group are currently closed.

According to a statement posted on its website on 28APR, "Currently, the majority of our hotels are temporarily closed due to the COVID-19 pandemic situation. As the authorities of each country remove travel restrictions on their citizens, we will open them again to welcome you. In those cases where we are obliged to change the planned opening date, guests who have a booking will be relocated to a similar or superior category hotel in the same destination."
BE LIVE Be Live properties in the Dominican Republic are reopening 01JUL, 2020.

Be Live has a health & hygiene program called Be Safe. Further details can be found here.
BLUE DIAMOND RESORTS Blue Diamond Resorts is set to open five of its Caribbean properties, two resorts in Cancun and three in Jamaica. On 15JUL, 2020, the company will open:
  • Royalton Riviera Cancun Resort and Spa 
  • Hideaway at Royalton Riviera Cancun
  • Royalton Negril Resort and Spa 
  • Hideaway at Royalton Negril 
  • Grand Lido Negril
CLUB MED Club Med reopened Club Med Sandpiper Bay in Florida on 12JUN, 2020.

Here is when temporarily closed resorts are expected to reopen:

  • Club Med Punta Cana: until 30JUN, 2020.
  • Club Med Michès Playa Esmeralda: until 30JUN, 2020.
  • Club Med Cancún Yucatán: until 30JUN, 2020.
  • Club Med Ixtapa Pacific: until 30JUN, 2020.
  • Club Med Turkoise: until 01AUG, 2020. (Previously 01JUL 2020). 
  • Club Med Columbus Isle: until 30JUN, 2020.
  • Club Med Caravelle: until 4JUL, 2020.
  • Club Med Buccaneer's Creek: until 4JUL, 2020.
Click here for details.
COUPLES RESORTS Couples Resorts is set to reopen all four of its resorts on 1JUL, 2020.
Coconut Bay Beach Resort & Spa, St. Lucia plans to reopen on 01AUG, 2020.
DISNEY RESORTS Disney's Florida theme parks have been closed since March 15 because of the coronavirus pandemic, but the company announced last month that the Magic Kingdom and Animal Kingdom would be open for business 11JUL ; Epcot and Disney’s Hollywood Studios reopen 15JUL.

Resorts scheduled to reopen
  • 10JUL: Disney’s Animal Kingdom Lodge – Jambo House Disney’s Pop Century Resort Disney’s Contemporary Resort 
  • 29JUL: Disney’s Caribbean Beach Resort 
  • 12AUG: Disney’s Polynesian Village Resort Disney’s Art of Animation Resort 
  • 24AUG: Disney’s Yacht & Beach Club Resorts 
  • 21SEP: Disney’s Grand Floridian Resort & Spa 
  • 01OCT: Disney’s BoardWalk Inn 
  • 14OCT: Disney’s Coronado Springs Resort
THE EXCELLENCE COLLECTION Here are details on when The Excellence Collection resorts plan to reopen in the Caribbean:

  • Excellence Riviera Cancun: Reopening on 01JUL
  • Excellence Playa Mujeres: Reopening on 01JUL 
  • Beloved Playa Mujeres: Reopening on 01JUL 
  • Finest Playa Mujeres: Reopening on 01AUG
  • Excellence Punta Cana: Reopening on 28AUG
  • Excellence El Carmen: Reopening on 28AUG
  •  Excellence Oyster Bay: Reopening on 28AUG
HARD ROCK INTERNATIONAL Hard Rock International has temporarily closed select properties in the U.S. and abroad.

The Seminole Hard Rock Hotel & Casino (including its Guitar Hotel tower) in Hollywood, FL reopened on 12JUN, 2020.

Hard Rock Resorts in Punta Cana are expected to reopen 01JUL, 2020. 
HAVEN RIVIERA CANCUN Haven Riviera Cancun Resort & Spa will reopen its doors on 11JUL.
HOLIDAY INN RESORT MONTEGO BAY The Holiday Inn Resort Montego Bay closed from 27MAR to 31MAY, 2020. On 08JUN, MBJ welcomed its first international visitors since the shuttering of borders. 
  • Iberostar Grand Paraíso 01AUG, 2020
  • Iberostar Selection Paraíso Maya  25JUN, 2020
  • Iberostar Selection Paraíso Lindo 25JUN, 2020
  • Iberostar Paraíso Beach 25JUN, 2020
  • Iberostar Paraíso Del Mar 25JUN, 2020
  • Iberostar Tucán 25JUN, 2020
  • Iberostar Quetzal 25JUN, 2020
  • Iberostar Selection Playa Mita 02JUL, 2020
  • Iberostar Cozumel 01NOV, 2020
  • Coral Level at Iberostar Selection Cancún 25JUN, 2020
  • Iberostar Selection Cancún 25JUN, 2020
Dominican Republic:
  • Iberostar Grand Bávaro 31JUL, 2020.
  • Coral Level at Iberostar Selection Bávaro 17JUL, 2020.  
  • Iberostar Selection Bávaro 17JUL, 2020
  • Iberostar Punta Cana 17JUL, 2020
  • Iberostar Dominicana 17JUL, 2020
  • Iberostar Selection Hacienda Dominicus 31JUL, 2020.
  • Iberostar Costa Dorada 01OCT, 2020
  • Iberostar Grand Rose Hall 01AUG, 2020. 
  • Iberostar Selection Rose Hall Suites 02JUL, 2020 
  • Iberostar Rose Hall Beach 02JUL, 2020
KARISMA Karisma Hotels & Resorts announced reopening dates for its portfolio of resorts in Mexico and the Caribbean, starting on 15JUN, 2020. 


  • El Dorado Maroma - Riviera Maya, Mexico
  • Palafitos Overwater Bungalows - Riviera Maya, Mexico
  • Hidden Beach Au Naturel Resort - Riviera Maya, Mexico
  • Generations Riviera Maya - Riviera Maya, Mexico
  • Holiday Villages Montenegro - Montenegro


  • El Dorado Royale - Riviera Maya, Mexico
  • El Dorado Casitas Royale - Riviera Maya, Mexico
  • El Dorado Seaside - Riviera Maya, Mexico
  • Margaritaville Island Reserve Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Riviera Cancun - Riviera Maya, Mexico
  • Azul Beach Negril - Negril, Jamaica
  • El Cielo Winery & Resort - Baja California, Mexico


  • Nickelodeon Hotels & Resorts Punta Cana - Punta Cana, Dominican Republic


  • Allure Chocolat - Cartagena, Colombia
LOPESAN HOTEL GROUP The Lopesan Hotel Group temporarily closed its properties, including Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana, effective 22MAR 2020. The company says it will return to business "when the competent institutions indicate that the hotel sector can operate normally again."
MARRIOTT INTERNATIONAL Marriott International has closed select properties around the world. For further information click here

JW Marriott Cancun Resort & Spa reopened 08JUN, 2020, and Marriott Cancun Resort will reopen on 01JUL, 2020.

Melia says it has adapted hotel operations under the Stay Safe program certified by Bureau Veritas. On 11JUN Meliá announced it was steadily advancing towards the ‘new normal’ for the tourism and travel industry, ready to reactivate properties across the globe.

PALACE RESORTS Palace Resorts and Le Blanc Spa Resorts in Mexico and Jamaica have re-opened under the new Purely Palace program, a cleanliness & safety protocol.
PLAYA HOTELS & RESORTS Playa Hotels & Resorts has temporarily suspended operations of all resorts through 30JUN, 2020.

Opening Dates
01JUL, 2020:
  • Hyatt Zilara Cancun 
  • Hyatt Ziva Cancun 
  • Hyatt Zilara Rose Hall 
  • Hyatt Ziva Rose Hall 
  • Hilton Playa del Carmen 
  • Hilton Rose Hall Resort & Spa
  • Jewel Grande Montego Bay Resort & Spa 
  • Jewel Paradise Cove Beach Resort & Spa 
15JUL, 2020:
  • Hyatt Ziva Puerto Vallarta 
  • Panama Jack Resorts Cancun 
  • Sanctuary Cap Cana 
22JUL, 2020:
  •  Hyatt Zilara Cap Cana 
  • Hyatt Ziva Cap Cana 
24SEP, 2020:
  •  Hyatt Ziva Los Cabos 
01OCT, 2020:
  • Hilton La Romana  
  • Panama Jack Resorts Playa del Carmen
RIU RIU Hotels is resuming operations in Cancún with the reopening of the Riu Palace Peninsula on 08JUN and the Riu Cancun on 19JUN. The Riu Plaza Guadalajara, which reopened on 25MAY, was the first Riu property to resume operations in Mexico.

RIU Hotels has further announced the reopening of several of its hotels in Aruba, the Dominican Republic and the Bahamas. The Riu Palace Bavaro (Punta Cana) and the Riu Palace Paradise Island (Bahamas) will open on 01JUL, 2020. The Riu Palace Aruba will open on 10JUL, 2020. The Riu Reggae in Jamaica will open on 03JUL. 2020, after the opening weeks ago of the Riu Ocho Rios.

After these openings, the chain will have resumed it activity in 16 of the 19 countries where it operates, pursuing its goal of gradually reactivating its 99 hotels.
SANDALS Sandals reopening dates are as follows: 

Sandals Grande Antigua - 04 JUN, 2020. 

Sandals Montego Bay - 16JUN, 2020. 
Sandals Royal Caribbean - 02JUN, 2020. 
Sandals Negril - 07AUG, 2020. 
Sandals Ochi - 03SEP, 2020. 
Sandals South Coast - 08OCT, 2020. 
Sandals Royal Plantation - 20DEC, 2020. 

Sandals Emerald Bay - 01JUL, 2020. 
Sandals Royal Bahamian - 01NOV, 2020. 

Saint Lucia:
Sandals Grade St. Lucian - 07JUL, 2020. 
Sandals Regency La Toc - 17JUL, 2020. 
Sandals Halcyon Beach - 07NOV, 2020. 

Sandals Grenada - 07JUL, 2020. 

Sandals Royal Barbados - 07JUL, 2020. 
Sandals Barbados - 03AUG, 2020. 

SOLMAR HOTELS & RESORTS Solmar Hotels & Resorts will begin a phased reopening on 15JUN. The company has implemented the Solmar Standards in Safety & Care to ensure safety, sanitation and social distancing protocols are in place.
SPICE ISLAND BEACH RESORT, GRENADA Spice Island Beach Resort in Grenada is closed from 23MAR to 01NOV, 2020.
TEMPTATION Original Group announced the reopening of two of its adults-only resorts, both implementing new sanitation and safety protocols. The Temptation Cancun Resort reopened 10JUN, and Desire Riviera Maya Pearl Resort in Puerto Morelos will reopen 01JUL.
VELAS Velas Resorts in Mexico have reopened their doors to domestic and international travellers 15JUN, 2020. The resort collection’s properties to reopen include Grand Velas in Los Cabos, Riviera Maya and Riviera Nayarit, Mar del Cabo in Baja California Sur and Velas Vallarta in Puerto Vallarta.
XCARET Xcaret Park And Hotel Xcaret Mexico To Reopen On 15JUN, 2020.

COVID Schedule: Supplier Opening Dates:

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