El Cid Introduces “Always Committed” Health & Safety Program

Anna Kroupina, Open Jaw

El Cid Marina Beach Mazatlan.

El Cid Resorts, with properties in Mazatlán, Cancún/Riviera Maya and Cozumel – have created an “Always Committed” Protocol Program in partnership with hotel certification companies Preverisk and Cristal. The initiative aims to preserve the well-being and health of its guests and employees against COVID-19. 

Besides implementing more frequent and thorough sanitation procedures in both public and staff areas, as well as enforcing physical distancing measures at all times, El Cid says it is introducing the following protocols:

Hygiene Protocols And Preventive Actions:

  • All staff wear masks, gloves and, when necessary, protective masks
  • Guests are required to wear masks at the time of arrival
  • Anti-bacterial gel dispensers are placed throughout the resort
  • Guest luggage goes through a sanitation process.
  • Guest body temperature is checked
  • Check-in and check-out is done by a single person per family


Guest Rooms:

  • Rooms are disinfected with "nebulizing equipment"
  • Unnecessary cushions, pillows, covers and towels are removed from the room  
  • Air conditioning filters are disinfected after guest departure and bactericide is applied to the grilles

Food And Beverage Areas:

  • Routine disinfection of menus, checkbooks, terminals, pens and phones
  • Chefs, cooks and other staff wear protective face masks and latex gloves


Fitness Centre & Spa:

  • Limited number of users in fitness centre areas
  • For gym use, appointments need to be made and are set for up to a maximum of 90 minutes
  • Massage areas, temazcal, hydrotherapy area and beauty salon are sanitized according to the protocols of Preverisk and Cristal
  • There is a period of 40 minutes between each spa appointment to allow for sanitation processes


Kids Club and Teens Club:

  • Limited number of guests in facilities, as well as the length of stay is established to avoid crowding
  • Staff will use face masks and latex gloves at all times
  • Temperature will be taken before entering the facilities
Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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