Air Canada Releases Summer Sked & Updates Cancellation Policy
Anna Kroupina, Open Jaw
Air Canada has released an abridged summer schedule, offering 97 destinations in Canada, the U.S. and worldwide.
This is down from 220 destinations offered last summer season.
"As we emerge from the COVID-19 pandemic, during which as much as 95% of our flights stopped operating and which has left us flying to less than half last year's destinations, our customers are expressing their eagerness to travel, where it is safe to do so," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada.
"We are accordingly gradually opening for sale flights for the summer and beyond as we rebuild our network, leveraging our strong position as a global airline. Air Canada is ready for take-off, and we look forward to welcoming our customers onboard."
Within Canada, the schedule will increase from 34 routes in MAY to 58 in JUN, with more routes added in AUG and SEP.
As part of the new schedule, Air Canada will serve a total of six U.S. destinations by 25MAY including LGA, IAD, LAX, SFO, BOS and ORD.
This is a reduction from 53 U.S. destinations served last year.
There are tentative plans to resume more U.S. service as of 22JUN, pending regulatory changes and demand.
Click herefor more information on travel to the U.S.
Internationally, AC will continue to operate from its major hubs to key global destinations in JUN.
YYZ to Frankfurt, London, Zurich, Tokyo and Tel Aviv;
YUL to Frankfurt, London, Paris and Brussels;
YVR to London, Hong Kong, Tokyo, and Seoul.
International services will expand further starting in early JUL, including:
YUL to Athens, Rome, Geneva;
YYZ to Munich, Lisbon, Amsterdam, Rome and Athens;
YYC to Frankfurt;
YVR to Shanghai, subject to government approval.
Flexible Booking & Cancellation Policies
Under a revised policy, new Air Canada bookings made up to 30JUN, 2020 can be changed without fees for original travel between 1MAR, 2020 and 30JUN, 2021.
In cases where Air Canada cancels flights due to COVID-19, customers with refundable tickets will continue to have the option of refunds.
Customers with refundable and non-refundable tickets will have two new options to choose from:
A Future Travel Voucher for the remaining value of their ticket that has no expiry date, is fully transferable and retains any residual value or;
The ability to convert the remaining value of their ticket into Aeroplan Miles, with 65% more value versus the normal rate for buying Miles.
For voluntary changes, customers with refundable tickets will continue to have the option of refunds or the above new options.
For customers with non-refundable tickets making voluntary changes on tickets issued up to 30JUN, 2020, with an original travel date between 01MAR, 2020 and 30JUN, 2021 inclusive, they have the option to choose from the two above new options of an Air Canada Future Travel Voucher or Aeroplan Miles.
The new policy and cancellation options are retroactive for customers with original travel between 01MAR, 2020 and 30JUN, 2021.
For more information on Air Canada's pandemic response, including information about Air Canada ClearCare+ and its revised summer schedule and goodwill policies, please see aircanada.com/readyfortakeoff.
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.
Diane Kirby- May 26, 2020 @ 15:04
Clients are insisting on a refund - not a FTC.
HANNA- May 25, 2020 @ 11:45
I may have missed it above, but I just called Air Canada and the new FTCs etc are only good for any changes starting Jun 1, 2020 AND to get this deal, booking would have to have been made via Air Canada.com --- not via GDS and not via any consolidators etc . ONLY Air Canada.com.
Is that correct ? Just double checking.
Richard- May 22, 2020 @ 15:50
People want their money back not an extended voucher