The new policy offers an added layer of assurance in the event that unforeseen travel restrictions require significant changes to set itineraries. This policy will allow guests seven days, from the date of Crystal’s communication of revised itinerary, to cancel for a full 100 percent cruise fare and port charges refund. Additionally, should a guest booked on one of the select voyages opt to cancel, travel advisor commission will be protected on all fully paid bookings.
Crystal Voyage Assurance applies to new and existing bookings on Crystal Symphony and Crystal Serenity for departures from NOV 2020 through APR 2021, including itineraries in the Middle East, Asia, Africa, the Mediterranean, the Caribbean and the 2021 Full World Cruise and all of its segments.
The policy is an addition to Crystal’s selection of programs that offer guests flexibility and protection:
The Crystal Confidence program is applicable to all 2020 sailings with reduced deposits and revised cancellation schedules, allowing guests to cancel up to seven days prior to sailing for a 100 percent Future Cruise Credit. Travel advisor commissions will be protected on all fully paid bookings.
The Easy Book program includes reduced deposits and waived administrative fees for all new bookings made through 30JUN, 2020. The program applies to all Crystal experiences in 2021, 2022 and 2023. The reduced deposit of 15 percent of the total cruise fare (normally 25 percent) and waived administration fee (granting guests a 100% refund of deposit if they need to cancel prior to Crystal’s standard cancellation schedules).
The Crystal Assured Savingsprogram invites travelers to make an open booking non-refundable deposit of just $500 per person by 30JUN, 2020, to lock in an additional savings of 2.5 percent – that’s an extra savings from $50 to over $6,000 or more, depending on sailing and category – for any seven-night or longer itinerary on the Crystal Experience of their choice in 2020, 2021 or 2022.