Air Canada Vacations future travel credits (FTC) issued for cancelled vacations due to COVID-19 no longer have an expiry date.
This is in addition to the changes that were previouslyannounced in APR, including the ability to transfer the credit to another person and to keep the residual value of the credit resulting from a fare difference.
ACV says customers with cancelled bookings scheduled to depart between 04MAR and 31JUL, 2020, inclusively, will automatically receive an FTC with no expiry date. These revised credits will be sent to travel agents directly by email.
“With the rapid changes we’ve seen over the last few months, it is abundantly clear that we must provide our travel partners and our mutual customers with more flexibility. This is why we’ve introduced future travel credits with no expiry date, ultimately giving customers greater peace of mind when they begin to think about their next travel plans,” said Nino Montagnese, Managing Director at Air Canada Vacations.
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.
Micheline- June 17, 2020 @ 10:19
This is unfortunate for agents and agencies. ACV is hanging on to our commissions earned from those bookings and won't release until passengers travel. So ACV earns interest on our commissions while some of us are not working and need our paychecks to survive! And what if passengers don't travel? We NEVER see our commissions on products sold? All tour operators issuing FTC should be releasing commissions immediately and not profiting from others work. Agents and agencies need to survive too!