CATO Creates Health & Safety Guidelines For Tour Operators

Anna Kroupina, Open Jaw

The Canadian Association of Tour Operators (CATO), the European Tourism Association (ETOA), and the United States Tour Operators Association (USTOA) have collaborated on a set of health and sanitization guidelines for their tour operator members called TOURCARE. 

The guidelines establish recommended procedures for tour operators across all touch-points of a trip to provide protection for travellers against the transmission of COVID-19. 

“By their very nature, tour products are complex, involving many different variables that are under the watchful eye of the tour operator, yet not every element fully under their control," wrote USTOA President and CEO Terry Dale, ETOA Chief Executive Tom Jenkins, and CATO Executive Director Pierre LePage in a joint statement.

"We felt that our members – and the tour operator industry as a whole – would benefit from one set of guidelines developed with their specific needs top-of-mind. The TOURCARE Guidelines will help our tour operator members fulfill their mission to safeguard the health and wellbeing of their passengers while continuing to provide exceptional travel experiences in destinations around the world.”

The guidelines include measures for training staff, outfitting personnel with protection equipment and promoting physical distancing. Tour operators are encouraged to work with suppliers who comply with local health and government authority requirements, as well as employ touch-less solutions for ticketing and processing wherever possible, say TOURCARE Guidelines.

The measures also recommend tour operators to ask passengers to disclose their COVID-19 exposure prior to departure and agree to adhere to all health and sanitization procedures including wearing of masks, gloves, and social distancing where appropriate. 

A “TC” logo marks operator compliance with the TOURARE Guidelines. It will be displayed on websites and other communication with suppliers, passengers and travel advisors.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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