Good News For Frequent Air Canada Pax: Airline Enhances eUpgrades Ahead Of Aeroplan Relaunch

Anna Kroupina, Open Jaw

Air Canada is introducing new improvements to eUpgrades in advance of the relaunch of its Aeroplan program on 08NOV, 2020.   

These improvements will make it easier for Air Canada Status members to use their eUpgrade credits, while improving their value and consistency, Air Canada wrote in a news release.

"We spoke with thousands of our most frequent flyers as we designed the transformed Aeroplan program, and we received feedback covering all aspects of the upgrade experience," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada.   

"We're excited to put those ideas into action ahead of the Aeroplan relaunch on 08NOV. With these changes, we're improving the value of eUpgrades, simplifying the program, and making it easier for our status members and their travel companions to enjoy a more comfortable trip."

The eUpgrade changes include:

  • Simplified eUpgrade Request Process – Beginning 06OCT, members or their travel agents can request upgrades when they book, or any time prior to check-in at or with Air Canada Reservations. When seats are available, members will clear automatically within their upgrade clearance window.
  • Simplified eUpgrade Requirements – Beginning 02OCT, all Air Canada fare options will be eligible for eUpgrades, with the exception of Economy Basic fares. Plus, members will be able to upgrade all Aeroplan flight rewards. AC has further simplified the eUpgrade requirements across its network, and in most cases reduced the credits and add-ons required for an upgrade.
  • eUpgrades for Companions – The transformed Aeroplan has new features like Family Sharing and Status Pass. Beginning 08NOV, when seats are available, upgrade requests for companions travelling in the same reservation will clear with the priority of the member's Altitude status – including at the airport.

These changes to eUpgrades come in addition to Aeroplan Elite Status (formerly called Air Canada Altitude) benefits already announced earlier this year.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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