FCM Launches New AI Reporting Tool To Search & Sort Travel Data
Anna Kroupina, Open Jaw
FCM Travel Solutions has launched a new tool, AI Reporting, that, according to the company, "offers a unique way to visualize data simply by posing a question using natural language." AI Report Tool acts like a search engine for travel data and allows users to search, sort and visualize their data to identify savings opportunities, establish informed sourcing strategies, or find statistics.
“Reporting is a key aspect of travel management, especially in the time of COVID where budgets are being reviewed with a fine-tooth comb,” Billy McDonough, President of FCM Travel Solutions, Americas.
“This technology will give our clients the ability to easily access and assess their company’s travel expenditures, patterns and needs, which will not only save them time and energy, but also make for a more positive client experience. These types of technological enhancements have been a central focus of our corporate brands for the last several years.”
FCM’s AI Tool can:
Build reports with more than 15 chart options
Build reports with custom calculations
Interpret alternate terms when a user is making a request. They can ask “What is my CPM?” or “What is my Cost Per Mile” and get the same answer
Offer suggestions that allow users to bring up key metrics quickly
Offer hints as users are typing questions and will also provide the optimum visualization based on the question asked
Turn data into actionable insights
While AI technology isn’t new to the travel industry, FCM says it has never been used for this level of detailed reporting and analytics. The idea for the tool was initiated through Flight Centre’s Innovation Community, a group of internal collaborators from across the business who work on innovations designed to enhance the customer experience or solve internal challenges.
AI Reporting Tool is available to all FCM multi-national company customers around the globe, including Canada.
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.