Flair Airlines Updates Change/Cancellation Policy During COVID
Anna Kroupina, Open Jaw
ULCC Flair Airlines has introduced a more flexible change and cancellation policy while coronavirus restrictions are in place. It is also issuing full refunds in the case a flight is cancelled due to the pandemic.
Customers can rebook their trips using a self-serve portal at https://mytrip.flyflair.com/. Although changes are unlimited, a $25 processing fee will be applied as well as any difference in fare, if applicable. If customers are unsure of their travel date, they can receive a future travel credit. Changes can be made up to 48 hours prior to departure.
“As we continue to see local health measures change across Canada, we know this creates concern among customers as they navigate the ever-changing rules and what they mean to their travel,” says Stephen Jones, CEO of Flair Airlines.
“Leading the industry with a clear stance on refunds while providing COVID Coverage gives customers peace of mind, knowing the flexibility is there to adjust or pause their travel. Whether it is due to new measures put in place by governments, a change in health, or their sentiment around the changing landscape - we recognize our customer’s needs and are choosing to address them head on.”
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.