Louise Fecteau, General Manager, Transat Distribution Canada.
Transat Distribution Canada (TDC) will roll out a new professional fee grid as of 01MAR for its entire network, which consists of its franchisees and corporate-owned agencies, as well as its agent@home program.
"At TDC, recognition of the high added value of travel professionals is vital, and the new grid we are offering today is another concrete example of this," explains Louise Fecteau, General Manager of Transat Distribution Canada. "We believe that this new approach, which focuses on the level of service and experience desired by the customer, rather than on the type of product sold, is a win-win situation, since it clearly demonstrates to the customer all the services obtained in return for payment.”
TDC says the new grid aims to detail all the services provided to clients by travel professionals, thus reflecting more accurately the extent of their added value. It is based on two different service levels, each with associated fees, and will be implemented in all Transat Travel agencies starting in MAR. TDC will provide training for advisors before the changes take effect.
Fecteau says she has personally always been a strong advocate of professional fees.
“In any field of activity, professionals charge fees in return for their expertise. I think now is a good time to send a clear and strong message to travellers: true travel professionals are those who charge professional fees. The travel agency industry as a whole will be the winner," she says.