Quarantine Hotel List Still ‘Incomplete’ On Last Business Day Before Mandatory Stays Required

Mark Stachiew, Open Jaw

Montreal Airport Marriott In-Terminal

Just days before the federal government's mandatory hotel quarantine policy for incoming air pax is set to come into effect, Ottawa Thursday issued only a partial list of participating hotels

According to the government website the list of hotels “is incomplete and will be finalized in the coming days.”

As of Monday, 22FEB, air passengers entering the country will be required to take a COVID-19 PCR test and quarantine in a hotel, at their expense, for up to three days while they await results. Those testing negative would continue home to spend the rest of their 14-day mandatory quarantine and also take a second PCR test 10 days in.

Before their flights to Canada, arriving travellers are expected to reserve their hotels themselves  - and they can only be made by phone through American Express Global Business Travel.

The situation leaves some observers expecting a rough launch of the mandatory program on Monday.

“Confusion will reign I expect,” Jill Wykes, the Editor of Snowbird Advisor told Open Jaw. “I am certain there will be travellers arriving who have not booked their hotels. It is very unclear as to whether airlines are supposed to ask for this like the COVID test before allowing travellers to board. There are supposed to be some exemptions but you cannot find them anywhere on Canada.ca and government PR people do not have answers.”  

She believes the program would have been “unnecessary” if “the government would have invested in properly monitoring quarantines at home and testing. Add to that the fact that travel is responsible for less than two per cent of cases, and the variants are already circulating within Canada … This seems to have been a plan to discourage spring break travel, nothing more.”   

Costs of the hotels will vary depending on the location, but government officials have indicated that a quarantine stay could potentially cost $2,000 per person. 

The price includes not just the room, but also meals, security, transportation to the hotel and added infection prevention and control measures.

This is the list of participating hotels as of the morning of Friday 19FEB.

Calgary International Airport (YYC)

  • Acclaim Hotel
  • Marriott Calgary Airport

Vancouver International Airport (YVR)

  • Westin Wall Centre Vancouver Airport

Toronto Pearson Airport (YYZ)

  • Alt Hotel Pearson Airport
  • Four Points by Sheraton and Element Toronto Airport
  • Holiday Inn Toronto International Airport
  • Sheraton Gateway Hotel in Toronto International Airport

Montréal-Pierre Elliott Trudeau International Airport (YUL)

  • Aloft Montreal Airport
  • Crowne Plaza Montreal Airport
  • Holiday Inn Express and Suites Montreal Airport
  • Montreal Airport Marriott In-Terminal
Mark Stachiew

Mark Stachiew Editor

Mark Stachiew is a Montreal-based travel journalist who's been exploring and writing about the world for more than 30 years. When he's not travelling somewhere or grappling with words on a page, he curates his own collection of travel gear.


HAKAM BHALOO - February 20, 2021 @ 20:44
I just tried call the Westin Wall Centre Vancouver Airport and the phone rang and tang and rang...............

Don - February 19, 2021 @ 17:11
Will a vaccinated International arriving pax still have to enter the quarantine process. What proof of vaccination will be acceptable? Jus sayin.....

Lynn Bahnman - February 19, 2021 @ 13:55
Has there been any consideration given to the hundreds of Canadian students, athletes, employees and health care individuals currently living abroad. They should be able to submit a quarantine plan without having to pay these ridiculous rates to stay in a hotel for 3 days. It is impossible to get through to this 800 number to get any info.

Anita Chu - February 19, 2021 @ 13:39
I wonder why government only give this business to American Express Travel. On top of hotel commission American Express has to charge handling fee from the clients. I believe most travel agents know how to reserve hotel. Wonder why they don't open up to all IATA agencies and make it more fair to our industry.
I feel this is advertising for American Express Travel !!! Unable to understand, the phone number they posted is only good for Canada and unable to go through. Communication is so convenience right now, it is not necessary to get a Global agency to make a simple hotel booking ! Please be fair to the whole travel industry.

Evan Frank - February 19, 2021 @ 12:14
Once again, the government does not give credibility to the travel agency community! We are getting calls (for help) from our clients abroad and instead of assisting, we are to refer them to American Express on an 800 number (that does not work from abroad!), aside from not being able to get through even from Canada.
At the rate being charged, I am assuming Amex will be paying agents commission. Most of the hotels have rack rates in range of $79/nt so do the math!
We are the ones who have to deal with the reissues, etc. due forced gateway stopovers and even the SSRs are unclear (rebook 4 days after arrival??)
So far, only AC has given waivers for rebooking and fare rule deviations.
How about thinking about what you are doing, Mr Trudeau!!

CanWest Travel - February 19, 2021 @ 12:03
I tried the sole option to reserve hotels this morning for a client. The option is a 1-800 option and there is no other way to reserve hotel. The first time I tried, the line rang and rang and rang and then a recorded message came on saying there was no one to take the call. The call then disconnected. The second time I got into an on hold queue and the line went dead after about 20 minutes. Trying again... I do want to find out rates and will pass those on.

Gloria Wiebe - February 19, 2021 @ 12:02
Absolutely absurd. They are keeping very vague so they can make up the rules as they go.

Leave a Comment...

(will not be published)