VIA Rail Builds On Eastern Canada & Ocean Service Improvements

Open Jaw

VIA Rail Canada has announced the appointment of Susan Williams as General Manager for Eastern Canada. Williams will be working to bring VIA Rail's service offering in the Maritimes and Eastern Quebec in line with this part of the country's needs and demands. VIA Rail says this is one of the 1st steps of a larger strategy to better serve Eastern Canada.

The appointment follows a $10.2 million investment in the restoration of the Newcastle line as well as additional departures on the company's Ocean service during the holiday season.

"We have high hopes for Susan's success in developing an enhanced offering for our Eastern communities," declared Martin R. Landry, Chief Commercial Officer at VIA Rail. "Her impressive career path in both the travel and customer service fields will help VIA Rail attain its service redefinition objectives."

Williams joined the VIA Rail team in 2006, as Director, Customer Experience - East. Prior to her appointment, she occupied the position of Regional Manager for Central Canada. She had previously gained extensive customer service experience in the hotel and call-centre sectors.

Based in Halifax, Williams will share her time between the Halifax and Moncton offices, and will fulfill her responsibilities in relation to services provided along the Ocean route, as well as VIA Rail's telephone sales offices in Moncton and Montréal.

"We would like to see VIA Rail as one of the foremost options considered by everyone in the region for inter-city travel, as well as for going elsewhere in the country," added Landry, "We were pleased to offer more train travel options over the holiday season and over the next few months, we intend to continue our efforts to better meet our customers' needs and align our services with schedules of local events."

Recent infrastructure improvements will benefit Ocean service, VIA says. Starting 18FEB, travel time for trains between Montréal and Halifax will be reduced by approximately 1 hr. each way.

The new schedule will see Train 14 depart Montreal at 18:55, arriving Halifax at 17:35. Train 15 will depart Halifax at 12 noon, arriving Montreal at 09:15. Departure days remain the same.

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