WS Provides Update On Ongoing Telephone Scam

Open Jaw

March is Fraud Awareness Month in Canada, and WestJet has taken the opportunity to provide another update regarding the telephone scam that continues to falsely implicate it and other prominent Canadian brands.

The airline says that following its last news release on this matter in November 2014, the perpetrators appeared to move on and use the names of other brands. However, the calls have returned in recent weeks, beginning with the claim "You have won 999 WestJet dollars."

"We share the frustrations of the Canadian public," said Richard Bartrem, WestJet Vice-President, Communications and Community Relations. "We recognize how infuriating it is to receive these calls and we remain committed to use every legal means at our disposal to stop the perpetrators from using our name. To that end, we continue to work with regulatory and government agencies in Canada and Mexico."

WestJet again emphasized that it does not use telemarketers or make telemarketing calls, nor does it share guest information with third parties for the purpose of telemarketing.

"We cannot emphasize strongly enough that WestJet is not making these phone calls nor are we associated in any way with the people who are," said Bartrem. "And we encourage anyone who receives one of these calls to hang up immediately and under no circumstances provide the callers with any credit card numbers or other personal information."

WestJet urges Canadians to report these phone calls and other fraudulent activity to the
Canadian Anti-Fraud Centre or by calling 1-888-495-8501.

Canadians who are registered on the National Do Not Call List should also report these phone calls to the
Canadian Radio-television and Telecommunications Commission or by calling the toll-free number 1-866-580-DNCL (3625).

Information such as the date and time of the call, the telemarketer's name and telephone number, the telephone number that received the call and any additional information that would identify the caller or on whose behalf the call is being made, such as a website, will help the CRTC's enforcement officers.

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