Since the SkyGreece Airlines announcement on Thursday of a temporary
cease in operations, and despite a CTA mandated deadline for action, nothing
has happened to assist its approximately 1,000 stranded pax. The travel industry and
consumers are essentially in a holding pattern.
The airline has made no mention of
any plans to issue refunds, simply telling customers to contact their travel
agents to make alternate arrangements.
According to TICO’s Dorian Werda,
SkyGreece has indicated to her that there may be news for pax as
early as today. The council has been busy since Thursday fielding calls from
consumers and appearing on numerous TV shows including Global, CTV and CP 24.
The message being that consumers who booked with a travel agent have better
Although TICO’s responsibility at the moment
is murky since SkyGreece has not officially ceased operations. The 1st and
best line of defense for consumers in this situation is to make a claim with
their credit card company.
In the meantime, in an effort to be
consumer friendly, the Ontario council is issuing claims to consumers who
request them. According to Werda, “Normally we don’t release claim forms if
they have not closed down operations. But this is an unusual situation and we
make provisions for assessing events which affect consumers negatively.”
If the claims are approved by the
Board of Directors, the compensation fund will reimburse consumers the unused portion of
the ticket. TICO has published a SkyGreece advisory on their website with
details of its responsibilities: http://www.tico.ca/news/advisories/583.html?task=view
In Quebec, the board of the Office de la
protection du consomateur (OPC) has appointed Mr. André Champagne, of Raymond Chabot Grant Thornton, to oversee claims
related to SkyGreece. He has been mandated to deal directly with affected
travellers and to collaborate with Quebec travel agencies to facilitate the return
of Quebec pax who are abroad.