GBTA Study Finds Biz Travellers Choosing Extended Stay Lodgings

Open Jaw

A GBTA Foundation study of U.S. international business travellers found the surprising result that 48% have used an extended stay accommodation in the past 12 months when traveling for business .

The study, Extended Stay Accommodations: Awareness, Supply and Demand also revealed interesting differences across age groups when it comes to extended stay accommodations.  


Millennials (18-34) use extended stay accommodations more than any other group, with 72% staying at one for international business travel in the past year.  Only 48% of generation Xers (35-54) and an even smaller 26% of baby boomers (55+) used an extended stay accommodation during the same time period.

In addition, 
60% of biz travellers who use extended stay accommodations do their own booking, through an online travel site
(41%) or directly on the extended stay website (38%). Booking outside of a company tool could potentially mean the traveller is not compliant with company travel policy. More importantly, the company may not be able to locate their traveller in case of an emergency


The top reasons bizs travellers said they prefer extended stay accommodations are: fully equipped kitchens (45%); amenities (40%) and the residential feel (36%). However many U.S.-based international biz travellers note that they face challenges booking their own extended stay accommodations, with minimum stay requirements (29%), the limited number of accommodations (21%) and lack of reviews from previous guests (20%) topping the list of woes.

“This study showed a clear demand for extended stay accommodations,” said Joseph Bates, GBTA Foundation Vice President of Research. “To ensure demand continues to increase, companies that provide extended stay accommodations should address the challenges noted by becoming more flexible with minimum stay requirements, providing an up-to-date website listing amenities and guest reviews and increasing the supply of extended stay accommodations available.”

The study also found strong satisfaction with extended stay accommodations. An overwhelming majority of biz travellers (91%) reported being very satisfied or satisfied with their lodging experience on their last international trip of 5 or more days regardless of what type of lodging was used. Major differences are revealed however, when looking at satisfaction levels by type of extended stay accommodation, with much higher satisfaction levels at extended stay hotels (94%) and corporate furnished accommodations (87%) compared to accommodation rentals (74%).

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