Following Their Strong 2015, Expedia Cruise Ship Centers Plans More Growth

Open Jaw

Expedia Cruise Ship Centers says it ended 2015 on a high note with substantial growth into new U.S. markets in addition to being named as a top franchise opportunity.

In 2015, the retail travel company reached 33% year-over-year distribution channel growth when it awarded a record 40 new travel agency franchises. Building on that momentum, the brand is looking to award 45 new franchises in 2016, with a special focus on cities within easy driving distance of cruise departures, including New York, Los Angeles, San Francisco, Atlanta and Seattle.

The company recently made the move to a new Expedia Inc. owned headquarters in Vancouver, nearly triple the size of the previous location, allowing the company to continue growing its network and its support team, which now includes more than 100 employees.

Major cruise lines took note of Expedia CruiseShipCenters’ successful 2015. Royal Caribbean International named the company its 2015 Canadian Partner of the Year while Norwegian Cruise Line recognized the brand as its Marketing Partner of the Year.

By 2020, President Matthew Eichhorst believes the company will boast 500 retail locations in total with 300 in the U.S. and 200 in Canada. “In 2015 Expedia CruiseShipCenters grew in number of locations, but we also grew in our ability to navigate spectacular vacation experiences for even more customers,” said Eichhorst. “The cruise industry is thriving and now generates a remarkable $119.9 billion – Expedia CruiseShipCenters is also trending upward and I look forward to seeing where our growth takes us in 2016.”

The brand earned a spot in Franchise Business Review’s Top 50 Franchise Opportunities in 2016 for large franchise brands, a rating based on franchisee satisfaction.

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