SkyPriority Customer Audit App Tracks Service Performance
SkyTeam has launched an industry-first customer feedback initiative - the SkyPriority Audit App. The App allows premium customers to rate their travel experience to help member airlines to track and maintain consistency in service delivery.
Following a 9 month pilot phase involving over 8,000 top frequent flyers, the SkyPriority Audit App has been launched worldwide. All eligible SkyTeam customers can provide feedback on SkyPriority services at every step of their journey at more than 1,000 airports. Free to download, the App is available in English, Spanish and Simplified Chinese, with a further 11 languages being rolled out through summer 2016.
"SkyTeam was the 1stalliance to deliver aligned, branded priority airport services network-wide. In order to ensure we are providing a consistently high level of service, our SkyPriority customers are now empowered to give us direct feedback when they are travelling," said Perry Cantarutti, SkyTeam's CEO & Managing Director. "We are committed to our promise of caring more about customers and by listening to what they have to say and using the data from the customer audit, we can identify areas for improvement to deliver a more seamless travel experience."
SkyTeam also announced plans to open new lounge at Beijing Capital International Airport, Cantarutti said: "Just as we opened a new lounge in Dubai in April this year, we started work on our next SkyTeam lounge which will be in Beijing. SkyTeam lounges are one of the best ways we can add value for our members and customers alike by delivering a high-quality airport experience while reducing expenses for airlines."
Construction started on the new Beijing lounge earlier this month and the official opening is scheduled for Q4 this year. The lounge will be the 6thSkyTeam-branded facility and the alliance's 2nd in Greater China, complementing the Hong Kong lounge that opened in October 2015.