Vanderlubbe On The Importance Of ON’s Travel Industry Act Review
The latest edition of TICO
Talk from the Travel Industry Council of Ontario focuses on the upcoming
comprehensive review of Ontario’s Travel Industry Act and Regulation.
The Ontario Ministry of Government and Consumer Services announced in
June that it would oversee a cover-to-cover review. The goals are to update and
modernize consumer protection legislation, strengthen protection for consumers
buying travel services in Ontario and reduce the burden on business.
As TICO puts it: “The review is badly needed, since the marketplace has
evolved massively, including the way consumers buy, since the Act was 1st
written in 1975 – despite modifications in both 1997 and 2002. Considering how
much change has taken place, the legislation, as it now stands, can be a
challenge for businesses offering travel services in Ontario today.”
A long-time member of the TICO Board of Directors is Richard
Vanderlubbe, who is also President of tripcentral.ca. In an article in TICO
Talk, he says registrants need to “look at the past to understand why revamping
today’s legislation is so imperative.”
Vanderlubbe adds that because current legislation is largely modelled on
the 1970s travel landscape, “there are many issues relating to today’s world of
travel that are not clearly or specifically defined in the legislation.”
He says that even since the most recent modification of the Act in 2002,
“the travel industry has practically evolved into a different industry.”
Vanderlubbe has lots more to say, on why legislative changes are needed,
the challenges of the review and the importance of input from all stakeholders.
You can read the full story here.